IT Support Analyst - Financial Services

A financial institution in Hong Kong seeks an IT Support Analyst to deliver remote and on-site technical support across hardware, software, and cloud systems to ensure smooth end-user operations.

Key responsibilities:

As an IT Support Analyst, you will provide technical support, manage IT assets, assist with incident resolution and projects, and ensure compliance with operational and procurement standards.

• Technical Support Delivery: Provide remote and on-site support for hardware, software, email, and network issues
• Incident Management: Work with Service Desk to analyse incidents, identify root causes, and drive resolutions
• Device & Mobility Support: Support laptops, VMs, mobile devices, and manage corporate mobile billing
• Asset Management: Maintain accurate IT asset records including hardware, software, and licenses
• Lifecycle Management: Handle onboarding/offboarding by provisioning and retrieving IT equipment
• Project Contribution: Support IT projects with technical input to ensure successful delivery
• Vendor Coordination: Liaise with vendors to manage pricing, delivery, and service quality
• Administrative & Procurement Support: Assist with IT admin tasks and procurement activities
• Escalation & Compliance: Escalate complex issues to L2–L3 support and ensure adherence to IT risk and security policies

Candidate profile:

To excel in this role, you bring IT support experience, strong troubleshooting and communication skills, familiarity with ServiceNow and Active Directory, and an eagerness to learn cloud and AI technologies.

• Degree/Diploma/Certificate in IT or related discipline
• 2+ years’ experience in IT support or administrative roles, ideally in financial services
• Strong technical skills in hardware, software, mobile devices (iOS/Android), and network support
• Proficient in ServiceNow, Active Directory, Microsoft AVD, O365, Intune, and AWS Workspace; knowledge of PowerShell and Mac OS
• Strong analytical, documentation, and reporting skills; AI (GenAI) exposure is a plus

About the company:

A fast-growing Asia-based financial services firm is known for its digital-first approach and strong regional presence. It offers an innovative, tech-driven environment focused on transformation, growth, and employee development.

Keywords: technical support, incident management, device support, asset management, lifecycle management, IT, financial services

What’s next:

Join a fast-growing, digital-first financial leader driving innovation and regional expansion across Asia. Apply now!