Assistant Infrastructure Manager

Join a fast-paced IT team to drive innovation, manage impactful projects, and optimise technology solutions that align with business goals.

Key responsibilities:

IT Operations & Support

• Manage and support the company's IT infrastructure, systems, and applications
• Provide first- and second-level technical support to end-users, troubleshooting hardware, software, and network issues
• Monitor system performance, conduct regular maintenance, and ensure the reliability and availability of IT services

Project Management & Implementation

• Assist in planning, executing, and delivering IT projects, including software deployments, system upgrades, and tech rollouts
• Define project scope, timelines, resources, and budgets, ensuring objectives are met
• Coordinate project tasks across team members, internal stakeholders, and external vendors

System & Vendor Management

• Administer and configure key business systems such as ERP, CRM, and collaboration platforms
• Manage relationships with IT vendors, software providers, and service partners
• Evaluate new technologies and solutions to address evolving business needs

Process Improvement & Documentation

• Identify opportunities to optimise and automate IT and business processes
• Develop and maintain IT policies, Standard Operating Procedures (SOPs), and user guides
• Contribute to training material creation and conduct user training sessions

Cross-Functional Collaboration

• Partner with various departments to understand their technology needs and challenges
• Act as a bridge between business users and IT teams/vendors to ensure effective solution delivery
• Prepare reports and presentations on IT system status, project updates, and performance metrics for management

Qualifications & Experience:

• Education: Bachelor’s degree in Information Technology, Business Management, Engineering, or a related field. A master’s degree is a plus
• Experience:
• 5–8 years of relevant experience, with at least 1 year in a managerial capacity
• Proven experience in IT project management (Agile/Waterfall) and digital solutions
• Industry experience in real estate, property management, or facility management is highly preferred
• Hands-on experience with property-related software (e.g., Yardi, MRI, SAP, or Microsoft Dynamics) is a strong advantage
• PMP certification is a plus

Skills & Competencies:

• Technical Expertise: Proficiency in managing IT systems such as Microsoft M365, and familiarity with data analysis tools like Power BI
• Logical Thinker: Ability to translate business challenges into innovative digital solutions
• Communication Skills: Fluent in English and Cantonese; Mandarin proficiency is an advantage
• Collaboration: Strong ability to manage projects independently, influence stakeholders across regions, and work effectively in a multi-cultural environment
• Vendor & Budget Management: Experience in managing RFPs, vendor performance, and IT budgets

Personal attributes:

• Proactive, innovative, and results-driven
• Thrives in a fast-paced, multi-regional environment
• A team player with strong interpersonal skills

Why join us:

• Opportunity to work on cutting-edge digital transformation projects
• Exposure to a fast-paced, and multi-regional environment
• Collaborate with a diverse team and influence technology solutions that drive business impact

How to apply:

If you’re passionate about IT, possess strong project management expertise, and aspire to make a meaningful impact in the real estate and property management industry, we’d love to hear from you!