Customer Services & Sales Executive (Sheung Wan)

A reputable Hong Kong firm seeks Customer Services and Sales Executive to deliver excellent service, drive sales, and build client relationships.

Key responsibilities:

As a Customer Services and Sales Executive, you will play a key role in ensuring clients receive outstanding support across all touchpoints.

• Manage customer enquiries and complaints across calls, email, web chat, and WhatsApp promptly and professionally
• Provide pre-sales and after-sales support, ensuring a seamless customer experience
• Build and maintain strong relationships with existing and prospective clients
• Identify client needs and recommend suitable solutions to enhance satisfaction
• Proactively support business growth through cross-selling and client development

Candidate profile:

To excel in this role, you should bring proven experience in customer-facing roles within the insurance or related industries.

• At least 1 year of customer service experience in the insurance industry; fresh graduates are welcome
• Strong customer-focused mindset with a passion for service excellence
• Good communication skills with the ability to collaborate across teams
• Strong interpersonal and problem-solving abilities
• Immediate availability preferred

About the company:

This organisation delivers tailored learning and talent solutions to institutions and professionals. It stands out through its personalised approach, strong partner network, and commitment to long-term development. By combining industry insight with flexible service delivery, it supports both clients and candidates in achieving sustainable success in a competitive education landscape.

Keywords: customer service, sales support, client relationship, cross-selling, team collaboration

What's next:

If you're ready to take the next step in your career by joining a supportive team dedicated to making a difference for every client they serve—apply now!