Business Transformation Manager - Logistics/ Freight Forwarding

A global logistics provider seeks a Business Transformation Manager to lead international freight forwarding projects, drive process improvement and supply chain automation, and collaborate across global teams.

Key responsibilities:

As a Business Transformation Manager, you will lead global freight projects, improve operational processes, and deliver customer-focused solutions across teams.

• Own global freight forwarding customer implementation projects (air, sea, road, rail)
• Design end-to-end operational and system solutions with cross-functional teams (Ops, IT, Legal)
• Translate customer requirements into SOPs to ensure zero-defect implementation
• Coordinate IT/eSolutions development, testing (SIT/UAT), deployment, and post-go-live support
• Manage project timelines, risks, change requests, and resource tracking
• Communicate progress updates and engage key stakeholders and customers regularly
• Drive process standardisation, KPI tracking, training, and continuous service improvement initiatives

Candidate profile:

To excel in this role, you bring freight forwarding experience, strong project and stakeholder management skills, and a focus on process improvement and digital solutions.

• Degree in Engineering, Logistics, Supply Chain Management or related field
• 5+ years’ experience in freight forwarding operations, key account or project management
• Strong knowledge of sea, air and road freight operations and supply chain processes
• Experience in system implementation and AI tools in logistics is an advantage
• Strong analytical, structured thinking, communication, and stakeholder management skills
• Proven ability to work across cultures and align commercial and operational priorities
• Proficient in English, Mandarin, Cantonese, MS Office; CargoWise/SAP/TRAX and travel readiness are a plus

About the company:

A global logistics and supply chain company delivers integrated freight solutions across international markets, focused on efficiency, innovation, and operational excellence. It offers a fast-paced, collaborative environment with strong growth and global exposure opportunities.

Keywords: business transformation, project management, freight forwarding, process improvement, stakeholder engagement, supply chain automation, logistics

What’s next:

Join and drive smarter global logistics transformation. Apply now!