Promotion Officer to Manager

A real estate agency in Hong Kong seeks Promotion Officer to drive mall campaigns, increase foot traffic and tenant sales, and enhance customer experiences across retail destinations.

Key responsibilities:

As Promotion Officer, you will support mall campaigns and events, collaborate with teams and stakeholders, and use market and CRM insights to boost customer engagement and tenant value.

• Support planning and execution of mall marketing strategies, campaigns, events, and tourist promotions to drive foot traffic and tenant sales
• Assist in CRM programs, including member acquisition, retention, engagement, and loyalty initiatives
• Support digital marketing activities, including social media, online promotions, and mall branding communications
• Coordinate with tenants, internal teams, agencies, and vendors to deliver joint promotions and ensure smooth campaign execution
• Monitor performance, market trends, and sales impact, and prepare proposals, reports, presentations, and budget tracking

Candidate profile:

To excel in this role, you bring mall or retail marketing experience, strong campaign execution skills, and a balance of creativity, analysis, and stakeholder management focused on customer experience.

• University degree in Marketing or Communications with at least 3 years’ experience in shopping mall promotions (Officer to Manager level depending on experience)
• Strong track record in mall marketing with good business networks and partnership management skills
• Creative and trend-aware with a strong sales-driven mindset
• Excellent communication, coordination, and project management abilities
• Able to perform under pressure and meet tight deadlines

About the company:

A leading property and retail management group oversees a diverse portfolio of large-scale commercial and lifestyle destinations, delivering high-traffic spaces through strategic leasing and marketing excellence. It offers a fast-paced, collaborative environment focused on innovation, digital transformation, and strong career development opportunities.

Keywords: mall campaigns, tenant sales, customer relationship management, digital marketing, market research, real estate

What’s next:

Apply now to drive impactful mall campaigns and elevate leading retail destinations!