Customer Service Officer, Financial Institution, up to 28k

A financial institution in Hong Kong seeks a Customer Service Officer to deliver high-quality support to diverse stakeholders in a collaborative, development-focused environment.

Key responsibilities:

As a Customer Service Officer, you will manage multi-channel enquiries, support stakeholders, maintain accurate records, and ensure service excellence.

• Manage day-to-day inbound enquiries and requests received via phone, email, and written correspondence
• Provide accurate, timely, and customer-centric responses to stakeholders
• Maintain proper records of enquiries and interactions to support reporting, tracking, and continuous improvement
• Collaborate with internal stakeholders to facilitate workflow efficiency and ensure timely delivery of assigned responsibilities
• Support ad-hoc assignments

Candidate profile:

To excel in this role, you bring customer service experience, trilingual fluency, strong communication skills, attention to detail, and a collaborative, customer-focused mindset.

• Experience in customer service or client servicing roles, preferably within the financial services industry
• Proficient in Mandarin, Cantonese, and English
• Strong interpersonal and communication skills, with the ability to handle enquiries and complaints professionally and tactfully
• Proactive team player with a positive attitude and willingness to learn

About the company:

A financial institution operates within the capital markets sector, supporting a dynamic and highly regulated financial ecosystem. It offers a collaborative, high-performance environment focused on innovation, resilience, and long-term career growth.

Keywords: customer service, stakeholder management, enquiry management, client servicing, financial services

What’s next:

Join a leading financial institution and grow your career in a fast-paced, high-performance environment. Apply now!