Regional Manager – Fund Operations

An asset management organisation in Hong Kong seeks a Regional Manager, Fund Operations to lead Hong Kong regional operations, enhancing service excellence, risk control, and automation-driven process improvement.

This role is the regional lead for the function and sits between the Head of Fund and Investment Administration and the Manager, Fund & Investment Operations. The role is accountable for end-to-end operational delivery across the region, ensuring the timely, accurate and compliant execution of all investment and fund operations activities.

Role expectations: Protect BAU delivery and control cut-offs; standardise and embed controls before automation (incl. AI); follow global standards with local exceptions only where required; and build scalable team capability through clear ownership and talent development. The Manager ensures ownership of improvements and routes complex change through agreed channels.

Key responsibilities:

As Regional Manager, you will oversee regional fund operations, controls, instruments, and regulatory requirements, while leading the team, managing third-party providers, and escalating key risks and incidents to the Head of Fund and Investment Administration.

Regional delivery accountability & performance management

• Own regional Fund & Investment Operations outcomes (service, controls, incidents, client impact) and escalate key risks/issues
• Lead prioritisation and capacity planning across BAU, incidents and change, balancing deadlines, risk and cost
• Monitor KPIs/SLAs, risk indicators and exceptions, and deliver concise governance reporting
• Drive standardisation and automation (incl. AI) to improve scalability, control and reduce manual work

Leadership, governance & decision rights (Manager as 2IC)

• Define decision rights, escalation paths and ensure 2IC authority in Manager’s absence
• Lead governance forums and cross-functional trade-offs to protect risk, resilience and client outcomes
• Build team capability via cross-training, succession planning and clear ownership

Service provider governance & cross-functional stakeholder leadership

• Manage service providers to contractual, outsourcing and regulatory standards with structured reviews and KPIs
• Partner with BlackRock (Aladdin) on service cadence, issue escalation and platform enhancement
• Drive global consistency with Head of Fund & Investment Admin and support effective handover across teams
• Lead incident escalation and remediation, ensuring root cause fixes and control improvements
• Partner with FO, Product, Tech, Risk/Compliance on safe and timely change delivery

Risk, controls, regulation & operational resilience

• Own regional control environment, ensuring effective controls, evidence and continuous improvement
• Embed regulatory and market requirements across processes and outsourced activities
• Maintain operational resilience through runbooks, coverage, dependency mapping and scenario testing

Continuous improvement, automation & transformation support

• Own improvement backlog aligned to global standards with minimal local variation
• Drive automation and AI-enabled transformation with measurable efficiency and risk benefits
• Ensure OMS/Aladdin stability, configuration effectiveness and ongoing enhancement with vendor
• Oversee change readiness, testing, cutover and BAU embedding

People leadership

• Lead team via 2IC, driving accountability, performance culture and service excellence
• Develop talent through skills planning, training and cross-skilling
• Ensure strong coverage, succession and key-person risk mitigation

Candidate profile:

To excel in this role, you bring experience in fund operations, strong Asia fund and regulatory knowledge, proven BAU leadership with strong risk control, and a track record of driving automation.

Experience

• Proven leadership in regional investment operations or fund administration within an asset manager, custodian or fund administrator
• Track record as accountable owner of regional BAU outcomes, including service quality, incidents and control environment
• Experience in Asia fund operations, including Hong Kong requirements and close collaboration with regional front office teams (e.g. FSSA Equities, Asia Fixed Income)
• Strong understanding of Asia fund structures, especially Hong Kong and Singapore Unit Trusts; MPF and private assets exposure is a plus
• Experience managing managers and building team capability, coverage and talent effectiveness
• Proven ability to drive standardisation, automation (incl. AI) and embed operational change into BAU with measurable outcomes

Technical competence

• Strong understanding of the investment and fund lifecycle, including NAV/valuation, IBOR integrity, and operational risk controls across jurisdictions
• Strong governance and stakeholder management, with ability to set direction, manage trade-offs, and communicate effectively with senior stakeholders under pressure
• Proven ability to drive standardisation and automation with controls-by-design and data/MI to evidence quality, efficiency and risk reduction
• Strong operational resilience focus, including third-party oversight, scenario readiness, and mitigation of key-person and process dependencies

Client focus

• Outcomes-focused, balancing client experience, risk and efficiency with end-to-end ownership of issue resolution and prevention
• Builds trusted stakeholder and provider relationships, especially with Affiliate Investment Teams, ensuring clear communication on risks, timelines and performance
• Drives continuous improvement through simplification, standardisation and automation to enhance service and scalability

About the company:

A global investment management organisation operates across public and private markets, focused on delivering long-term value through disciplined investment capabilities and strong regional execution. It fosters a collaborative, performance-driven environment that values innovation, continuous improvement, and talent development in a client-focused setting.

Keywords: regional delivery, fund operations, investment administration, service performance management, automation, asset management firm

What’s next:

Step into a regional leadership role driving operational excellence and meaningful impact.