Business Analyst - Digital Solutions

An opportunity has arisen for a Business Analyst to join a leading organisation in Hong Kong, where your expertise will play a pivotal role in bridging the gap between business and IT. This position offers the chance to work at the forefront of technology, collaborating with diverse stakeholders to deliver system solutions and drive business improvements. You will be empowered to shape future processes, coordinate project activities, and ensure implementation of technology-driven changes.

What you'll do:

• Act as a vital bridge between business users and IT teams by gathering, analysing, and documenting stakeholder requirements to inform system solutions and process redesigns.
• Prepare comprehensive system documentation including functional specifications, test plans, training materials, and user manuals to ensure clarity throughout the project lifecycle.
• Design future modes of operation by clearly defining roles, responsibilities, manual tasks, and automated activities for improved efficiency.
• Coordinate and mobilise various stakeholders such as users, IT professionals, and vendor teams to facilitate smooth implementation of system changes.
• Monitor project progress meticulously by tracking milestones, reporting on status updates, and ensuring timely delivery of objectives.
• Identify potential issues during implementation phases and proactively resolve or escalate them as necessary to maintain project momentum.
• Evaluate ongoing business process performance by conducting regular audits of systems and assessing outcomes against defined benchmarks.
• Support change management initiatives by ensuring all parties are informed, trained, and comfortable with new procedures or technologies introduced.
• Contribute insights into industry trends and best practices to enhance organisational knowledge and drive continuous improvement.

What you bring:

• 2~7 years’ experience as a business analyst
• A bachelor’s degree in Information Technology, Engineering, Business Administration or a related discipline is preferred for candidates seeking this position.
• A strong understanding of current industry trends and developments within telecommunications is essential for success in this environment.
• Familiarity with Agile Project Management methodologies as well as the Software Development Life Cycle (SDLC) would be considered advantageous for applicants.
• Knowledge of IT architecture concepts along with hands-on experience working with BSS (Business Support Systems) / OSS (Operations Support Systems) is highly desirable.
• Experience managing IT system development cycles as well as overseeing project delivery and change management processes is important for this position.
• Excellent written and verbal communication skills in Cantonese and English are required; proficiency in Mandarin would be an added benefit for this multicultural workplace.
• Demonstrated ability to prepare clear documentation such as functional specifications, test plans, training materials, and user manuals is expected from successful candidates.
• Proven track record in coordinating diverse stakeholder groups—including users, IT teams, vendors—and facilitating consensus around shared goals is crucial.

What sets this company apart:

This organisation stands out as one of Hong Kong’s most respected employers due to its unwavering dedication to employee wellbeing and professional development. Here you will find an inclusive culture that celebrates diversity—where every voice is heard and valued—and where collaboration forms the foundation of daily operations. Flexible working opportunities allow you to balance personal commitments with career ambitions while generous training programmes ensure that your skills remain sharp amid evolving industry demands. The company’s supportive leadership encourages open communication so that innovative ideas can flourish without barriers. As part of this team-oriented environment you’ll have access not only to cutting-edge technology but also mentorship from some of the most knowledgeable professionals in the field—empowering you to reach new heights in your career journey while contributing meaningfully to collective achievements.

What's next:

If you are ready to make a real impact through collaboration and analytical insight in one of Hong Kong’s leading organisations—this is your moment!

Apply today by clicking on the link provided; take the next step towards joining a supportive team where your contributions truly matter.