VIP Support - Finance
his role offers the opportunity to work closely with the Service Delivery Manager and ServiceDesk Lead to proactively identify and address IT issues, enhancing service quality and reliability. The successful candidate will ensure a premium level of IT support for both office-based and remote VIP users, prioritising efficiency, confidentiality, and discretion.
Responsibilities:
- Deliver dedicated, personalised IT support to VIP users
- Provide on-site and remote technical support for various hardware and applications
- Set up and maintain executive workstations and meeting rooms
- Proactively monitor and address IT needs for VIP members
- Assist in the setup and troubleshooting of audio-visual systems
- Handle escalations promptly and efficiently
- Maintain confidentiality while providing IT support
- Provide training and guidance to VIP users on IT tools and security best practices
- Collaborate with vendors and facilities teams for timely maintenance resolution
- Manage IT asset inventory
Requirements:
- Degree or Diploma in Information Technology or related discipline
- 3+ years of IT support experience with at least 1 year in an executive support role
- Experience with SaaS ITSM Suite tools such as ServiceNow
- Technical expertise in workstation hardware, software applications, mobile device management, network-related services
- Excellent troubleshooting skills with a proactive mindset
- Strong communication skills capable of interacting effectively with senior executives
- Knowledge of ITIL best practices and incident management processes
- Experience managing AV systems, video conferencing solutions
About the job
Contract Type: FULL_TIME
Specialism: Tech & Transformation
Focus: Infrastructure
Industry: IT
Salary: HKD30,000 - HKD35,000 per month
Workplace Type: Hybrid
Experience Level: Entry Level
Location: Central and Western District
FULL_TIMEJob Reference: LT6PRG-21C48380
Date posted: 19 May 2025
Consultant: Brian Tang
hong-kong tech-transformation/infrastructure 2025-05-19 2025-07-18 it Central Central and Western District Central HK HKD 30000 35000 35000 MONTH Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true