Project Manager – Client Onboarding Transform- Bank

Seeking an experienced Business Transformation PM with 5+ years in banking, expertise in commercial/corporate banking, stakeholder management, and bilingual proficiency (Cantonese & English). Short-term contract available immediately.

Job Duties

• Lead the review, redesign, and enhancement of customer onboarding journeys to streamline processes, improve operational efficiency, and deliver a seamless client experience.
• Manage end-to-end transformation projects related to New-to-Bank (NTB) customer onboarding, ensuring initiatives are delivered on time, within scope, and aligned with business objectives.
• Partner closely with business stakeholders, operations teams, compliance, and technology functions to drive process improvements and change implementation.
• Analyze existing workflows, identify bottlenecks, and recommend practical solutions to enhance productivity, service quality, and customer satisfaction.
• Monitor project progress, risks, dependencies, and governance activities while providing regular updates to senior management and key stakeholders.
• Prepare project documentation, management reports, presentations, and performance dashboards to support decision-making and executive reviews.
• Support the rollout of process transformation initiatives and ensure successful adoption across relevant business units.
• Drive continuous improvement initiatives and establish best practices for customer onboarding and operational processes.

Job Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related discipline.
• Minimum 5 years of project management experience, preferably within banking, financial services, or large-scale transformation environments.
• Proven track record in process reengineering, operational improvement, or customer onboarding transformation projects.
• Strong stakeholder management skills with the ability to influence and collaborate effectively across multiple business functions.
• Solid project management and process management capabilities with a structured and results-driven approach.
• Customer-centric mindset with a strong focus on enhancing service quality and customer experience.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in both written and spoken English and Cantonese.
• Candidates with immediate availability or short notice are highly preferred.