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Senior Digital Business Analyst (POS, Insurance)

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My client is looking for an experienced and dynamic senior BA/product owner to manage the client centric digital product development.

Responsibilities:

  • Evaluate and identify areas for improvement in sales, onboarding, and service processes across various channels, focusing on enhancing efficiency and effectiveness.
  • Facilitate discussions to clarify business and functional requirements, ensuring they align with organizational goals without disclosing client identities.
  • Develop comprehensive functional specifications, user stories, and use cases for system implementation and operational processes while concealing sensitive client details.
  • Establish and refine best practices in business analysis methodologies, ensuring they are robust and adaptable.
  • Oversee and approve change requests, adhering to project governance standards to ensure high-quality deliverables without revealing client-specific information.
  • Support multiple distribution channels for digital platforms and assets, ensuring smooth operation and integration without compromising client confidentiality.
  • Provide recommendations to business and product owners aimed at driving continuous improvement, while protecting client identities.
  • Work with internal teams, IT, and external partners to implement system enhancements that meet business needs, ensuring sensitive information remains confidential.
  • Conduct training sessions and offer ongoing support for end-users to ensure successful adoption of new systems and processes while maintaining confidentiality.

Requirements:

  • Minimum of 5 years in the life insurance industry, focusing on business analysis or related roles.
  • Proven ability to analyze and optimize end-to-end sales, onboarding, and service processes.
  • Experience in leading discussions to articulate business and functional requirements.
  • Proficiency in creating functional specifications, user stories, and use cases.
  • Understanding of software development methodologies such as Scrum and Agile.
  • Exceptional analytical, problem-solving, and decision-making abilities.
  • Excellent verbal and written communication skills in English and Chinese.

Contract Type: Perm

Specialism: Tech & Transformation

Focus: Digital Transformation, Project, Product & Change management

Industry: IT

Salary: HKD45,000 - HKD60,000 per month

Workplace Type: Hybrid

Experience Level: Associate

Location: Hong Kong

Job Reference: AJFH5Y-44126E55

Date posted: 4 June 2025

Consultant: Connie Cheung