Senior Digital Business Analyst (POS, Insurance)

My client is looking for an experienced and dynamic senior BA/product owner to manage the client centric digital product development.

Responsibilities:

• Evaluate and identify areas for improvement in sales, onboarding, and service processes across various channels, focusing on enhancing efficiency and effectiveness.
• Facilitate discussions to clarify business and functional requirements, ensuring they align with organizational goals without disclosing client identities.
• Develop comprehensive functional specifications, user stories, and use cases for system implementation and operational processes while concealing sensitive client details.
• Establish and refine best practices in business analysis methodologies, ensuring they are robust and adaptable.
• Oversee and approve change requests, adhering to project governance standards to ensure high-quality deliverables without revealing client-specific information.
• Support multiple distribution channels for digital platforms and assets, ensuring smooth operation and integration without compromising client confidentiality.
• Provide recommendations to business and product owners aimed at driving continuous improvement, while protecting client identities.
• Work with internal teams, IT, and external partners to implement system enhancements that meet business needs, ensuring sensitive information remains confidential.
• Conduct training sessions and offer ongoing support for end-users to ensure successful adoption of new systems and processes while maintaining confidentiality.

Requirements:

• Minimum of 5 years in the life insurance industry, focusing on business analysis or related roles.
• Proven ability to analyze and optimize end-to-end sales, onboarding, and service processes.
• Experience in leading discussions to articulate business and functional requirements.
• Proficiency in creating functional specifications, user stories, and use cases.
• Understanding of software development methodologies such as Scrum and Agile.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills in English and Chinese.