Data Engineer/Analyst - CRM (Luxury Retail)

We are seeking a highly motivated and detail-oriented Data Engineer / Data Analyst to join our growing analytics team

Key Responsibilities:

• Design, develop, and maintain scalable data pipelines and ETL workflows to support CRM and customer analytics initiatives.
• Conduct in-depth analysis of customer behavior, segmentation strategies, and campaign performance using CRM datasets.
• Partner with marketing, sales, and IT stakeholders to turn business requirements into actionable, data-driven solutions.
• Create interactive dashboards and reports to track KPIs and support strategic decision-making.
• Ensure data accuracy, quality, and compliance with internal data governance and security standards.
• Support A/B testing and customer journey analytics to optimize marketing efforts and customer experience.
• Manage and integrate large-scale datasets from various sources including POS systems, e-commerce platforms, and customer loyalty programs.

Qualifications:

• Bachelor’s degree in Computer Science, Data Science, Statistics, or a related field.
• 2–4 years of experience in a data engineering or data analyst role.
• Hands-on experience with CRM platforms such as Salesforce, Adobe Campaign, or HubSpot.
• Strong proficiency in SQL and experience with data visualization tools (e.g., Power BI, Tableau).
• Familiarity with Python, R, or other analytical tools is a plus.
• Previous experience in the retail industry or working with customer data is highly desirable.
• Strong analytical and problem-solving skills, with close attention to detail.
• Excellent communication and cross-functional collaboration skills.
• Mandarin proficiency is a plus, especially for working with regional teams or external vendors.