Customer Service Officer - Supply Chain, UP to 35K

A global FMCG leader is seeking a Supply Chain Coordinator to join their Hong Kong operations, offering you the chance to play a pivotal role in direct customer order and delivery execution.

Key responsibilities:

As a Supply Chain Coordinator, you will oversee the full spectrum of customer orders while ensuring seamless communication across logistics, sales, and finance teams.

• Take complete ownership of end-to-end order management for direct Hong Kong customers including order entry, confirmation, and delivery follow-up
• Coordinate closely with logistics partners and third-party providers to guarantee timely and accurate deliveries that meet customer expectations
• Monitor stock availability proactively and support replenishment as well as allocation decisions to maintain optimal inventory levels
• Act as the first point of contact for customer queries related to orders, deliveries, and invoicing, ensuring all concerns are addressed promptly
• Resolve operational issues such as shortages, delays, or damages quickly by applying pragmatic solutions that uphold service standards
• Support sales and finance teams with day-to-day coordination across customer interactions and the order-to-cash process
• Track basic service KPIs including service level, OTIF (On Time In Full), and order accuracy while flagging risks early to prevent disruptions
• Collaborate daily with internal teams in sales, logistics, and finance to foster a networked approach to problem-solving
• Maintain structured documentation of all transactions and communications for auditability and continuous improvement
• Contribute ideas for process enhancements based on your experience in supply chain operations

Candidate profile:

To excel in this role, you will bring a combination of practical supply chain experience, strong communication skills, and a structured mindset.

• A university degree in Economics, Business Administration or Supply Chain Management
• Between 2 to 4 years’ experience in customer service, operations, logistics or order management equips you with practical expertise relevant to supply chain coordination
• Experience working within FMCG or a fast-paced supply chain environment is highly desirable
• Comfortable using ERP systems such as SAP along with proficiency in Excel enables efficient handling of data-driven tasks
• Meticulous attention to detail when managing orders or monitoring stock levels
• Service-mindedness allows you to respond empathetically to customer queries while maintaining high standards of satisfaction
• Fluency in English and Cantonese is required for effective communication with local customers and partners
• Confident communication skills empower you to take ownership of tasks while following through on commitments made to stakeholders
• Ability to work collaboratively across teams fosters a supportive networked environment
• Proactive risk identification skills enable early flagging of potential disruptions in service delivery

About the company:

Operating within the food manufacturing and consumer goods industry, this organisation specialises in producing and distributing premium snack products across global markets. It stands out through its strong brand heritage, consistent product quality, and strategic regional expansion. The company emphasises innovation while maintaining traditional recipes, supported by an efficient supply chain and a deep understanding of evolving consumer preferences in diverse markets.

Keywords: order management, logistics, inventory, coordination, distribution, customer service

What’s next:

If you’re ready to make an impact within supply chain operations while thriving in a collaborative workplace, apply now!