Operations Manager - Logistic

This role offers you the chance to play a pivotal part in ensuring seamless daily operations, driving process improvements, and fostering strong relationships with key accounts and vendors. You will be empowered to use your analytical skills to inform business decisions, while collaborating closely with internal teams to deliver outstanding service.

What you'll do:

• Supervise daily logistics activities across all core stages of the supply chain, ensuring efficient workflows and strict adherence to service level agreements with key accounts.
• Promptly address operational challenges arising from both local and overseas hubs, minimising disruptions and maintaining high standards of service delivery.
• Provide proactive recommendations for process enhancements, consistently striving for operational excellence throughout the organisation.
• Represent the company in regular review meetings with customers, nurturing strong relationships based on quality service and sustainable operations.
• Maintain robust communication channels with key accounts and vendors to ensure alignment on expectations and ongoing satisfaction.
• Utilise data analytics to inform decision-making processes, identifying opportunities to enhance operational efficiency and supply chain effectiveness.
• Monitor financial performance by managing data exchanges related to billing, service penalties, and other key metrics critical to business success.
• Assist with the preparation of billing reports and support project implementation initiatives for major accounts, ensuring smooth execution from start to finish.
• Facilitate the seamless integration of new projects into existing operations by collaborating effectively with cross-functional teams.
• Demonstrate professionalism by taking on additional responsibilities as needed and maintaining a positive attitude under pressure.

What you bring:

• A bachelor's degree or higher in Supply Chain Management, Logistics, Transportation Management, Business Analytics or a related discipline is required for this position.
• You have 5-8 years of relevant experience in operations management within e-commerce logistics or similar sectors, demonstrating a proven track record across all core stages of the supply chain.
• Your knowledge encompasses e-commerce logistics processes as well as freight forwarding and courier business practices.
• You possess excellent numerical abilities alongside advanced analytical skills that allow you to interpret complex data sets for informed decision-making.
• Outstanding communication skills are complemented by strong interpersonal abilities that enable you to build rapport with clients, vendors, and colleagues alike.
• Fluency in English, Mandarin, and Cantonese is essential for effective collaboration across diverse teams and international partners.
• Proficiency in Microsoft Office applications—including Word, Excel, PowerPoint—and familiarity with PowerBI are necessary for reporting and analysis tasks.
• You are adept at multitasking in fast-moving environments while meeting deadlines without compromising attention to detail or quality standards.
• The ability to work independently under pressure is matched by your willingness to take initiative when additional responsibilities arise.