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Contact Centre, Senior Officer

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Contact Centre opportunity

Responsibilities:

  • Provide quality customer services on pension related enquiries through hotline, digital platforms and client service counter
  • Participate in outreach campaigns such as seminar, member briefing, and worksite marketing
  • Conduct outbound sales and servicing calls, such as retirement and investment planning services and sales lead generation
  • Liaise with internal and external parties to fulfill client requests and administrative follow-ups

Requirements:

  • Bachelor’s degree holder
  • At least 2 years of experience the financial industries, preferably from contact/call centre
  • Pass in MPF Examination is preferred
  • Holder HKSI Paper 1, 7, 8 or equivalent
  • Knowledge of MPF and ORSO would be an advantage
  • Good command of Chinese(Cantonese and Mandarin) and English

Contract Type: FULL_TIME

Specialism: Financial Services

Focus: Operations

Industry: Banking

Salary: HKD300,000 - HKD400,000 per annum

Workplace Type: On-site

Experience Level: Associate

Language: Chinese - Bilingual

Second Language: English - Professional working

Location: Hong Kong Island

Job Reference: 4F418P-83F38CB1

Date posted: 12 May 2025

Consultant: James Cheng