Contact Centre, Senior Officer

Contact Centre opportunity

Responsibilities:

• Provide quality customer services on pension related enquiries through hotline, digital platforms and client service counter
• Participate in outreach campaigns such as seminar, member briefing, and worksite marketing
• Conduct outbound sales and servicing calls, such as retirement and investment planning services and sales lead generation
• Liaise with internal and external parties to fulfill client requests and administrative follow-ups

Requirements:

• Bachelor’s degree holder
• At least 2 years of experience the financial industries, preferably from contact/call centre
• Pass in MPF Examination is preferred
• Holder HKSI Paper 1, 7, 8 or equivalent
• Knowledge of MPF and ORSO would be an advantage
• Good command of Chinese(Cantonese and Mandarin) and English