Contact Centre, Senior Officer
Contact Centre opportunity
Responsibilities:
- Provide quality customer services on pension related enquiries through hotline, digital platforms and client service counter
- Participate in outreach campaigns such as seminar, member briefing, and worksite marketing
- Conduct outbound sales and servicing calls, such as retirement and investment planning services and sales lead generation
- Liaise with internal and external parties to fulfill client requests and administrative follow-ups
Requirements:
- Bachelor’s degree holder
- At least 2 years of experience the financial industries, preferably from contact/call centre
- Pass in MPF Examination is preferred
- Holder HKSI Paper 1, 7, 8 or equivalent
- Knowledge of MPF and ORSO would be an advantage
- Good command of Chinese(Cantonese and Mandarin) and English
About the job
Contract Type: FULL_TIME
Specialism: Financial Services
Focus: Operations
Industry: Banking
Salary: HKD300,000 - HKD400,000 per annum
Workplace Type: On-site
Experience Level: Associate
Language: Chinese - Bilingual
Second Language: English - Professional working
Location: Hong Kong Island
FULL_TIMEJob Reference: 4F418P-83F38CB1
Date posted: 12 May 2025
Consultant: James Cheng
hong-kong banking-financial-services/operations 2025-05-12 2025-07-11 banking Hong Kong Island HK HKD 300000 400000 400000 YEAR Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true