A&H Claims, Assistant Manager

A leading global insurance provider is seeking a dedicated A&H Claims, Assistant Manager to leverage your expertise in claims management within the Accident and Health space while contributing to process improvements, customer satisfaction, and business growth.

Key responsibilities:

As an A&H Claims, Assistant Manager, you will manage a diverse portfolio of claims from initial notification through to final settlement.

• Manage Accident & Health claims in compliance with company policies, procedures, and regulatory standards
• Implement claims strategies and process improvements to support profitability and business growth
• Prepare claims reports, data analysis, and performance metrics for stakeholders, partners, and clients
• Identify and escalate suspicious or potentially fraudulent claims for further investigation
• Handle complaints and dispute resolution to ensure fair, accurate, and timely claim outcomes

Candidate profile:

To excel in this role, you should bring technical expertise in claims management alongside strong interpersonal skills and a customer-focused mindset.

• Degree holder with professional insurance qualifications
• Minimum 4 years’ experience in Personal Lines claims, with strong A&H exposure
• Strong customer service mindset with excellent communication skills
• Able to make sound decisions and resolve issues independently
• Proficient in spoken and written English and Chinese
• Skilled in MS Word, Excel, and Chinese word processing
• Candidates with less experience may be considered for the Senior Officer role

About the company:

A well-established multinational organisation in the insurance and financial services industry, recognised for delivering comprehensive protection and risk management solutions across global markets. The company stands out through its customer-centric approach, strong regional presence, operational excellence, and commitment to innovation, providing tailored services that support individuals, businesses, and long-term financial security.

Keywords: claims, insurance, underwriting, investigation, compliance, fraud, resolution

What's next:

If you are ready to advance your career in Accident & Health Claims management, apply now!