Delivery Manager (Stage, Theme Park, Theater)

A leading global provider of live event solutions is seeking an Operations Manager to join its site delivery team in Hong Kong, specialising in theatre and concert projects.

You will play a pivotal role in leading multidisciplinary technical teams through the full project lifecycle, from planning to commissioning and handover. This role offers the opportunity to drive operational excellence while fostering an inclusive, high-performing culture across a multinational environment.

Key responsibilities:

As Operations Manager – Theatre and Concert Site Delivery, you will lead and support a diverse technical workforce to ensure the successful delivery of complex live event projects across the region.

• Lead team management, coaching, and professional development, including performance feedback, 1:1 check-ins, and structured growth and career development planning
• Support recruitment and onboarding, assisting with hiring processes and ensuring new team members are effectively integrated into the department
• Build and sustain a high-performance, inclusive, and mindful leadership culture, aligned with organisational leadership principles and behaviours
• Manage scheduling coordination, including workforce planning, shift allocation, time-off management, and resolution of scheduling conflicts with department leadership
• Serve as the primary scheduling point of contact, ensuring clear communication between teams and business stakeholders and maintaining scheduling systems accuracy
• Oversee department operations, including maintaining training and certification records, ensuring compliance with industry and legislative requirements
• Manage training and compliance logistics, including booking courses and ensuring all team qualifications remain current and up to date
• Maintain equipment, tooling, and uniform inventories, ensuring stock levels are sufficient and purchasing needs are addressed proactively
• Monitor and approve working hours and variable shifts, ensuring compliance with regional labour laws while balancing operational and employee needs

Candidate profile:

You are an experienced operations or people leader with a strong background in technical environments, capable of managing complexity while building strong, inclusive teams.

• Proven experience coaching and developing technical teams, including performance management and structured skills development planning
• Strong ability to interpret complex schedules and manage staffing requirements across multiple projects or operational demands
• Excellent organisational, communication, and stakeholder management skills with the ability to work across diverse teams
• English proficiency equivalent to HKDSE Level 4 or above required; fluency in Mandarin and/or Cantonese is highly preferred
• Familiarity with regional labour practices, safety standards, and cultural norms within Hong Kong or the broader APAC region
• Ability to work in hybrid environments (office and active site locations) and travel internationally when required to support project delivery and teams

About the company:

This organisation is a global leader in live event technology and production solutions, delivering innovative systems for theatre and concert environments worldwide. It is known for combining operational excellence with a strong commitment to people-first values, fostering an environment where collaboration, learning, and psychological safety are prioritised.

Keywords: team management, project delivery, technical leadership, inclusive culture, site operations, staff development

What's next:

If you are ready to take ownership of high-profile theatre and concert site delivery projects while developing high-performing teams, apply now!