Critical Facility Manager (Data Center)

A global real estate services provider seeks a Critical Facility Manager, Data Centre to oversee 24/7 mission-critical operations in Hong Kong, ensuring maximum uptime, operational excellence, and strong stakeholder management.

Key responsibilities:

As a Critical Facility Manager, you will ensure smooth 24/7 operations, maximum uptime, and effective team and stakeholder management.

• Lead 24/7 data centre operations, ensuring contractual commitments, SLA/KPI compliance, operational excellence, and maximum uptime
• Manage site OPEX/CAPEX budgets, contract variations, asset lifecycle, maintenance programmes, and continuous improvement initiatives
• Ensure full compliance with health, safety, statutory, contractual, reporting, escalation, and change management requirements
• Oversee critical maintenance, switching, isolation, emergency response, and risk mitigation activities, including 24/7 on-call support
• Build and maintain strong client and stakeholder relationships, ensuring customer-focused service delivery and effective communication
• Lead, mentor, train, and develop high-performing teams, ensuring succession planning, shift coverage, and emergency readiness
• Manage subcontractors, operating procedures, and site controls to ensure all works meet agreed standards, scope, and regulatory requirements

Candidate profile:

To excel in this role, you bring strong experience in managing mission-critical facilities, technical operations, compliance, budgets, risk management, and high-performing teams within complex environments.

• Degree or diploma in Facility Management preferred, with essential Electrical Trade or Electrical Engineering qualifications and OH&S certification preferred
• Minimum 5 years’ experience managing critical environments or data centres in a senior leadership capacity
• Strong technical knowledge across critical environments, M&E, facilities management, building services, and project operations
• Proven leadership experience managing people, service delivery, business growth, and stakeholder relationships within matrix organisations
• Strong commercial, financial, and business acumen, with the ability to interpret financial metrics and drive results
• Excellent communication, presentation, influencing, networking, and relationship management skills across all organisational levels
• Highly organised, detail-oriented, and self-motivated, with strong decision-making, problem-solving, integrity, and continuous improvement focus

About the company:

A global real estate organisation offers a collaborative, growth-focused environment with strong career development opportunities and regional exposure.

Keywords: critical facility management, data centre operations, OPEX/CAPEX, regulatory compliance, real estate

What’s next:

Take the next step in your career within a world-class, mission-critical environment. Apply now!