(Assistant) Service Manager (Railway/ 5-day/ MNC/ E&M)

Our client is a E&M company and they are expanding the team and hiring for a Service Manager role

Job Responsibilities:

• Lead and manage a team to execute maintenance and repair contracts in line with company standards, safety, and contract requirements.
• Ensure field quality, safety, and code compliance to enhance customer satisfaction and business growth.
• Optimize resource allocation (manpower, equipment, materials) for cost efficiency.
• Build and maintain strong customer relationships, ensuring prompt communication and issue resolution.
• Drive improvements in employee safety, quality, compliance, and cost management.
• Coach and develop a diverse, high-performing team, fostering teamwork and job satisfaction.
• Coordinate with other departments to ensure smooth service operations.

Job Requirements:

• Bachelor’s degree in engineering or related field.
• 5+ years in leadership roles.
• Strong leadership and team development skills.
• Passionate about continuous improvement and tackling challenges.
• Customer-focused with strong business acumen.
• Resilient under pressure with excellent influencing skills.
• Proven technical expertise and problem-solving ability.
• Fluent in written and spoken English, Cantonese, and Mandarin.

Any interest, please reach out to Dicky Leung at +852 2103 5358 / dicky.leung@robertwalters.com.hk