Global Privacy Policy 

October 2021

 

This policy applies to the group of companies that are ultimately owned by Robert Walters plc (company no. 03956083) of 11 Slingsby Place, St Martin's Courtyard, London, WC2E 9AB, United Kingdom, trading under the Robert Walters, Resource Solutions and Walters People brands (collectively referred to as the “Robert Walters Group”).

References in this policy to “we”, “us” or “our” are references to the Robert Walters Group. 

What We Do

The Robert Walters Group provides: 

  • recruitment consultancy services placing candidates on a permanent, contract and interim basis across a range of industries and geographies under the Robert Walters and Walters People brands (“Recruitment Services”); 

  • business process outsourcing services assisting companies with their permanent recruitment, temporary recruitment, supply chain and labour supply and screening (commonly known as “RPO”, “MSP” and “Service Procurement Desk Services” which for the purpose of this policy are collectively referred to as “Outsourced Services”);

  • other consultancy, technology and advisory services (“Consultancy Services”). 

We operate through a global network of affiliated entities and utilise vendors where needed, to ensure we provide the best solutions to our clients across the countries where we perform services.   

  • Unless we notify you otherwise, we operate as a data controller when processing your personal data for our Recruitment Services and Consultancy Services. If we share your personal data with our clients as part of our Recruitment Services or Consultancy Services, it is likely that our clients will process your personal data as a data controller. Our clients may request additional personal data from you as part of their hiring processes.  

  • Unless we notify you otherwise, we are the data processor and our clients are the data controllers of your personal data processed by us for our Outsourced Services. Where we act as a data processor, the privacy policy of our client will apply. Unless we notify you otherwise, if a company within the Robert Walters Group engages you on a temporary assignment, the Robert Walters Group company who engages you will be the data controller of your personal data.  

If you are uncertain about who the data controller of your personal data is, please contact us using our contact information set out in section 13 of this policy.

The purpose of this Global Privacy Policy (“policy”) is for us to inform you how we collect, use and disclose your personal data. It is important that you read this policy in conjunction with any notices or statements relating to data, data protection, fair processing and/or privacy that we may issue at the time of collecting your personal data where applicable in the jurisdiction. They are not intended to override the policy unless stated otherwise by us in such policy, notice or statement. 

1. What personal data do we collect?

Personal data is any information relating to an identified or identifiable person.  

We will only collect personal data that we are permitted to collect by law on a jurisdictional basis. We have set out below a non-exhaustive list of the types of personal data that we most commonly collect.

Type of Personal Data Description of Personal Data 
Identity data
Your title, first name, last name, maiden name, date of birth, gender, photograph, national insurance number (or equivalent in your country), nationality and other information relating to residency and citizenship which may be required to establish a right to work in a given country, marital status and number of dependents.


Contact data

Your delivery address, email address and telephone numbers, emergency contact details and contact details history.
Historical data
Your educational history and credentials, employment history, criminal background history, social media, skills and qualifications, and results from any other background and disclosure checks in countries where it is lawful to carry out such checks.


Employment-related data

Your current remuneration, pension and benefits, what role you are looking for, what work-related areas interest you, third party references (if taken) and interview and assessment feedback created either ourselves or by our client following an interview or assessment.

Verification data

A copy of your driving licence, passport, identity card or another form of identification and referee details.

Financial data

Your bank sort code and account number and tax-related information and credit checks.

Diversity data

We may collect diversity data for governmental reporting purposes, which may include racial or ethnic origin, religious or other similar beliefs and physical or mental health, including disability-related information.
Technical data
  • Your internet protocol (IP) address, MAC address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, mobile phone location data and other technology on the devices you use to access our website and our services.

Profile data
Your usernames applicable to accessing our services, interests in so far as these are applicable to the services we provide to you and other preferences and other insights or determinants that we have gained from our analysis and profiling of you.

Usage data
  • How you use and navigate around our websites and what you browse within them. 

  • We also may have any CCTV footage collected when you have attended our premises.


Marketing data

Your preferences in receiving marketing from our third parties and us and your communication preferences.

Visa application data

Your contact and identity information, immigration history (including residency, immigration status and travel history), character disclosures (including offences, disclosures and information relevant to meeting character requirements), health disclosures and information relevant to meeting health criteria.
Video
If video surveillance operates in or near our offices we may capture images of you where permitted by law.  We may also capture video of you if you attend an event organised by us where you have given your express consent for us to do so. 

Sensitive or special category personal data - during the recruitment process or in the course of the services we operate, we may collect personal data that is considered sensitive or special category in certain countries. We may be required by local privacy laws to obtain your explicit consent to handle this type of personal data. You will be provided with a consent form if your express consent is required. Please contact us if you have not been provided with a consent form and you believe we hold your sensitive or special category personal data.

In respect of candidates and users of Robert Walters Group websites, we also handle the following types of data:

  • Aggregated Data, such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy; and

  • Anonymised Data, which is data created from your personal data where your identity has been removed and you cannot be traced to it.

The age at which an individual is regarded as a child differs per country. We do not typically collect personal data relating to individuals under 18.

2. How we collect personal data

We generally collect your personal data directly from you. For example, we collect your personal data when you:

  • deal with us in person, by telephone, letter, fax, email or via our websites;
  • register with us (e.g. at career fairs);
  • submit any other information to us, such as a CV;
  • complete psychometric assessments or other assessments;
  • subscribe to job alert emails;
  • subscribe to our publications;
  • attend an event we have organised;
  • enter a competition, promotion or survey; and/or
  • give us feedback.

We may also use the following third party channels to collect your personal data:

  • pre-employment screening and background checking organisations where permitted in the jurisdiction;
  • our clients and their third party suppliers;
  • governmental and regulatory bodies, such as tax and social security authorities;
  • third party suppliers, including other recruitment and employment agencies, job board providers and job aggregators and our managed service providers who are within our supply chain;
  • other recruitment agencies;
  • analytics providers, such as Google Analytics and various job boards; and
  • communication platforms, such as Adobe Marketo, Cison and PR. 

We may also collect your personal data from publicly available sources where permitted in the jurisdiction, including:

  • your identity and historical data from social media sites, such as LinkedIn, Twitter and Facebook;
  • your identity and contact data from company and commercial registers or electoral registers; and
  • your identity, from qualification and membership lists of professional bodies.

We allow you to sign up or login to a Robert Walters Group account with a LinkedIn, Facebook or Google account (“Social Media Account”) so you can use our online services simply and easily without having to create a specific account with us. If you choose to use this feature, we will process your name and primary email address on your Social Media Account in accordance with this policy.

Cookies are small text data stored on your PC or mobile device and are created by the website's servers. We collect your personal data automatically via cookies when you visit Robert Walters Group websites, in line with the cookies settings in your browser. You can find out more about these cookies, including how we use them and what choices are available to you, by reading our Cookies Policy. You can find out more about the use of cookies on http://www.allaboutcookies.org/

3. How we use personal data

We will only use your personal data when the law permits us to, and the uses set out below will be subject to that requirement.

Candidates

Your personal data will be collected and handled by us in order to:

  • provide careers, recruitment and/or related intermediary services to or for you;
  • match your details against job vacancies which we consider are appropriate for you in order to assess your suitability for them;
  • allow you to submit your CV, apply for specific jobs or to subscribe to our job alerts so that we can notify you when relevant job vacancies arise;
  • apply for jobs on your behalf by sending your personal data to clients;
  • facilitate the recruitment process if a client wishes to progress your application;
  • fulfil our contractual obligations to our clients; 
  • inform you about any relevant industry developments, events, promotions and competitions, and to communicate any other relevant information;
  • answer your enquiries or questions;
  • conduct statistical analysis;
  • monitor diversity;
  • comply with our regulatory commitments;
  • pursue or defend a legal claim;
  • conduct pre-employment screening;
  • prevent or detect a crime, where the law requires us to carry out such monitoring; and
  • provide you with further information which may be of interest to you in regard to the employment market and opportunities.

 

Website users

Your personal data will be collected and handled by us in order to:

  • improve our customer service and make the way we operate more useful to you (which includes tailoring our websites to suit your requirements);
  • let you know about our recruitment services across all areas of our business;
  • send you communications where you have indicated you are happy to receive such information or have purchased products or services from us, which may include the following:
  • E-newsletters and hard copy newsletters;
  • Emails about the services we offer and new product launches;
  • Reminders when your products or services may be due for renewal; and
  • Opportunities to participate in market research.

Depending on the contact preferences you select, we will communicate with you by post, telephone, SMS, email or other electronic means such as via social and digital media. We may use your usage data to help ensure that this messaging is personalised and relevant to you.

Referees:

We will use your personal data purely for the purpose of conducting a reference check on a candidate.

Visa Applicants:

Your personal data will be collected and handled by us for the purpose of preparing and processing your visa application and related immigration services.

4. Who your personal data is shared with

Subject to local regulations in the jurisdiction, we may disclose your personal data to:

  • any company in the Robert Walters Group;
  • prospective employers or engagers;
  • other recruitment companies or intermediaries involved in managing the supply of personnel;
  • data processors of the Robert Walters Group;
  • pre-employment screening and background checking organisations;
  • your referees;
  • your past employers and relevant education institutions;
  • your professional bodies;
  • government and regulatory bodies, such as tax and social security authorities;
  • third party suppliers, including other recruitment and employment agencies, job board providers and job aggregators and our managed service providers who are within our supply chain; and
  • third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business structure, any new owners may use your personal data in the same way as set out in this policy.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions, which includes compliance with this policy.

5. Legal grounds

In certain countries our companies that act as a data controller are required to establish legal grounds as set forth by applicable law to process your personal data. Depending on our relationship with you, if required to do so, we will rely on one or more of the following legal grounds:

Legal Ground Permitted Purpose 

 

 

Where you have given us consent to use your personal data for one or more permitted purposes. 

 

 

For example:

  • when you create a website account with us; 

  • when we are required by law to collect your explicit consent to process your personal data; and 

  • where you otherwise provide us with your consent. 

 

 

 

Where we need to process your personal data to comply with a legal or regulatory obligation. 

 

 

For example: 

  • to perform background checks in accordance with our legal obligations;

  • to comply with our legal and regulatory requirements in relation to taxation and financial compliance;

  • for equal opportunities monitoring and reporting purposes;

  • to co-operate with our regulators and other public authorities; 

  • to comply with any other obligation to which we are subject under applicable rules and law.  

Where we need to process your personal data to perform the contract, we are able to enter or have entered into with you.

 

 

For example:

  • to employ/engage you if you are applying for a vacancy with us; and

  • to enter into or perform our agreement with you if you are a supplier or external adviser. 

 

 

Where the processing of your personal data is necessary for the pursuit of our legitimate business interests and your interests and fundamental rights do not override those interests.

 

 

For example: 

  • to offer and provide our recruitment services to you and to assess your skills against our vacancies with our clients;

  • to provide you with marketing material to aid your job search; 

  • to manage complaints and legal claims; 

  • to conduct appropriate background checks if you are to be employed/engaged by us; 

  • sharing your personal data with the companies that form the Robert Walters Group; 

  • sharing your personal data with our third party services providers; and 

  • sharing your personal data with potential employers and other clients (including our MSP clients) of ours who can offer job opportunities within their organisations. 

If you would like to know what legal grounds we rely upon to process your personal data, please contact us using our contact details in section 13 of this policy.

6. Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. We view our relationship with you as being one which is to support your career through numerous roles and assignments. Accordingly, we may retain your data for a period of time which is materially greater than simply one placement if we reasonably believe that we will continue to have an ongoing relationship with you.  

We will appropriately and securely dispose of your personal data when it is no longer required.  To determine the appropriate retention period for personal data, we will consider the following factors:

  • amount and nature of the personal data;
  • its sensitivity;
  • the potential risk of harm from unauthorised use or disclosure of the personal data;
  • the purposes for which we handle your personal data;
  • whether we can achieve those purposes through other means; and
  • applicable legal requirements.

When we act as a data processor to our clients, the data controllers, we will retain your personal data in accordance with the retention periods prescribed by our clients.

7. Your rights 

The country you are located in and the applicable privacy laws determine your rights in respect of your personal data. These may include:

Right Description of Right
Right to be informed about your personal data and details of the handling and processing of that personal data and information, including, as applicable the safeguards used to protect your personal data in the event that we transfer it outside the territory it was collected in;

Right of access 

to your personal data and to obtain information about how we handle and process it;
Right to have inaccuracies corrected if your personal data is inaccurate, including to have incomplete personal data completed;
Right of erasure of your personal data, which is also known as the “right to be forgotten”. We do not delete personal data from our back-up files that are created for disaster recovery purposes and are not easily accessible; 
Right to restrict handling and processing 
of your personal data, which includes requesting us to suppress your personal data file;
Right to move, copy or transfer your personal data to another organisation, also known as “data portability”;
Right to object to the handling and processing of your personal data for certain purposes, in particular to personal data processed for direct marketing purposes and to personal data that is handled and processed for certain reasons based on our legitimate interests;
Right to withdraw consent or permission that you have previously provided to us in relation to our handling and processing of your personal data, such as for the purposes of marketing by electronic means;
Rights in relation to automated decision making where such automated decision making has a legal effect on you or otherwise significantly affects you; and 
Right to complain to us in relation to the handling of your personal data; or the regulatory body which enforces data protection law in your locality.

Please contact us using our contact details set out in section 13 of this policy if you wish to exercise any of your legal rights. 

Where permitted by law, you may be charged a fee to access your personal data or to exercise any other right that may apply. We will let you know if a fee applies to your request before we complete it.

We may also request certain information to help us confirm your identity, ensure your right to exercise any of rights in the table above and to prevent your personal data being disclosed to any person who has no right to receive it. 

We will respond to all legitimate requests within any legal timeframes.

8. Technology

We will always use your personal data fairly. We may on occasion use technological filters to sort through the job applications we receive and to match candidates to specific job vacancies. If we have used technological tools to a significant extent when assessing your job application, we will inform you of this. Please let us know when we contact you if you feel there are other factors that we should consider as part of your job application.
 

9. Data security

We hold your personal data in a combination of secure computer storage facilities and paper-based files.

We have in place an appropriate level of security around your personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage to it.

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of harm that might result from unauthorised or unlawful processing, accidental or unlawful loss, destruction or alteration, unauthorised (or disclosure of) access or damage to your personal data including:

  • locks and security systems;
  • encryption
  • usernames and passwords;
  • virus checking;
  • auditing procedures and regular data integrity checks; and
  • recording of file movements.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They must only process your personal data on our instructions and subject to the access controls listed above. They are also subject to a duty of confidentiality.

We have agreed on security-related measures with the third parties we share your personal data with to ensure that it is treated by those third parties in a way that is consistent with how we safeguard your personal data.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority where we are legally required to do so.

If you suspect any misuse, loss of or unauthorised access to your personal data, please contact us immediately using our contact details in section 13 of this policy.

10. Personal data storage and transfer

  • Personal Data originating from the UK or European Economic Area (“UK or EEA Personal Data”)
    Due to the global nature of our business we may need to transfer UK and EEA Personal Data outside of the UK and EEA. For example, we may transfer personal data to Robert Walters Group companies, service providers and government or public authorities in order to perform our recruitment services and comply with our legal obligations.

    If we do transfer UK and EEA Personal Data outside of the UK and EEA, we will make sure that appropriate safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply, or we are authorised to do so. If requested, we will provide you with details of the safeguards that we have implemented.

    We, our service providers and/or the third parties to whom we may disclose UK and EEA Personal Data may transfer such data outside of the UK and EEA. 
  • Personal Data originating from outside the UK or EEA (“Non-UK and Non-EEA Personal Data”) 
    We collect personal data relating to individuals in the following countries outside the UK and EEA: Africa, Australia, Brazil, Canada, Chile, China (including Hong Kong and Taiwan), India, Indonesia, Japan, Malaysia, Mexico, Middle East, New Zealand, Philippines, Singapore, South Africa, South Korea, Switzerland, Thailand, United States of America and Vietnam. 

    Due to the global nature of our business we may need to transfer Non-UK and Non-EEA Personal Data outside the original territory in which the data was collected (“Original Territory”). For example, we may transfer personal data to Robert Walters Group companies or potential employers internationally in any of the countries listed above, and to service providers and government or public authorities in order to perform our services and comply with our legal obligations.
    If we do transfer Non-UK and Non-EEA Personal Data outside the Original Territory, we will make sure that such transfers are performed in compliance with applicable law. We, our service providers and/or the third parties to whom we may disclose Non-UK and Non-EEA Personal Data may transfer such data outside of the Original Territoy.    

11. Privacy policies of third parties

This policy explains how the Robert Walters Group handles your personal data. Please also read the privacy policies of the social media platforms and third party websites through which you arrive at a Robert Walters Group website. We encourage you to read the privacy policies provided by these sites before giving them your personal data.

12. Changes to this policy

We reserve the right to change this policy from time to time. Changes will be notified on our website seven days before taking effect. We may make emergency changes to this policy when we believe it is reasonable to do so e.g. to comply with legal or regulatory requirements. 

13. How to contact us

If you have questions or comments about our privacy practices, or if you would like to submit a request exercising your privacy rights, please contact us. You can:

  • Email us at the mailbox for your country below: 

Africa and the Middle East

dataprotection@robertwalters.com

Australia and New Zealand

ANZPrivacyOfficer@robertwalters.com.au

Brazil

DataProtectionBR@RobertWalters.com

European Economic Area (EEA) and UK

dataprotection@robertwalters.com or dataprotection@resourcesolutions.com

Greater China and South East Asia (India, Indonesia, Malaysia, the Philippines, Thailand, Vietnam)

ContactSEAC@robertwalters.com

Japan

privacy@robertwalters.co.jp

Singapore

SingaporeDPOs@robertwalters.com.sg

South Korea

privacy@robertwalters.co.kr

Switzerland

dataprotection@robertwalters.com

USA and Canada

dataprotection@robertwalters.com or dataprotection@resourcesolutions.com

Brazil, Chile and Mexico

dataprotectionLATAM@robertwalters.com

  • Contact our Data Protection Officer (DPO):

    Richard Harris
    DPO@robertwalters.com

  • Contact our EU representative (RESOURCE SOLUTIONS UK ONLY): 

Sandy Scott 
eu.representative@robertwalters.com

14. Country Specific Information 

 

United States of America, California

The data processing activities we carry out on the personal information of California residents (“California data”) does not currently fall within scope of the California Consumer Privacy Act (CCPA). Should this change over time, we will update this policy accordingly. 

Please rest assured that we do and will continue to ensure that we follow best industry practice when processing California data. 

Australia

Process for lodging a complaint if you believe your personal data has been mishandled by us: 

  • We will acknowledge receipt of your complaint and respond to it within 30 days. 

  • We will take steps to confirm the authenticity of the complaint and the contact details provided to us;

  • We will seek additional information about the complaint if necessary;

  • If the complaint can be resolved by procedures for access and correction, or some other solution, we will suggest these to you as possible solutions (where necessary on a confidential and without prejudice basis);

  • If we do not respond to your complaint within 30 days, or we are unable to resolve your complaint, you may take your complaint to an external dispute resolution scheme to which we belong or to the Office of the Australian Information Commissioner.

全球隱私政策 

 

 

 2021 年 10 月

政策適用於由華德士公眾有限公司(Robert Walters plc,公司編號:03956083;地址:11 Slingsby Place, St Martin's Courtyard, London, WC2E 9AB, United Kingdom)最終擁有且以華德士 (Robert Walters)、Resource Solutions 和 Walters People 三個品牌開展業務的公司集團(統稱為「華德士集團」)。

本政策中提及的「我們」或「我們的」皆指華德士集團。 

我們的工作

華德士集團提供下列服務: 

  • 人才招聘顧問服務,透過華德士 (Robert Walters) 和 Walters People 兩大品牌,為眾多產業和地區提供正職、約聘及臨時工作的僱聘服務(「僱聘服務」); 

  • 業務流程外判服務,協助企業進行正職、臨時僱聘、供應鍊招募以及勞工供給與篩選(通常稱為「RPO」、「MSP」和「服務採購平台服務」,在本政策中統稱為「外判服務」);

  • 其他的顧問、技術及諮詢服務(「顧問服務」)。 

我們透過一個由關聯實體組成的全球網絡進行運作,並在需要時啟用供應商,以確保為我們在全球各地的客戶提供最佳解決方案。  

  • 除非我們另行通知您,否則我們會以資料控制者的身分處理您在接受我們的招聘服務及顧問服務過程中提供的個人資料。如果作為我們招聘服務或顧問服務內容的一部分,我們與客戶分享了您的個人資料,我們的客戶很有可能亦作為資料控制者處理您的個人資料。我們的客戶可能會要求您提供額外的個人資料,作為其僱聘流程的一部分。  

  • 除非我們另行通知您,否則我們在提供外判服務的過程中會作為資料處理者處理您的個人資料,而我們的客戶則是資料控制者。當我們擔任資料處理者時,將適用客戶的隱私政策。除非我們另行通知您,否則如果華德士集團旗下的某家公司聘用您從事臨時性工作,那麼聘用您的華德士集團公司將成為您個人資料的資料控制者。  

如果您不確定誰是您個人資料的資料控制者,請使用本政策第 13 節列示的聯絡方式與我們聯絡。

本全球隱私政策(「政策」)的目的係告知您我們如何蒐集、使用和披露您的個人資料。您須要結合我們在蒐集您的個人資料時可能發布的在轄區範圍內適用的與資料、資料保護、公平處理及/或隱私相關的任何通知或聲明來閱讀本政策。除非我們在此類政策、通知或聲明中另有說明,否則它們無意凌駕於本政策之上。 

1. 我們蒐集哪些個人資料?

個人資料係與身分已確認或可確認之人士相關的任何資料。  

我們僅蒐集轄區範圍內法律允許我們蒐集的個人資料。下面的非詳盡清單列出了我們最常蒐集的個人資料類型。

個人資料類型 個人資料描述
身分資料 您的頭銜、名字、姓氏、婚前姓氏、出生日期、性別、照片、國民保險號碼(或您所在國家的同等號碼)、國籍、其他為取得在特定國家工作權利所需的與居住地和公民身分有關的資料,以及婚姻狀況和受扶養人數量。
聯絡資料 您的寄送地址、電郵地址、電話號碼、緊急聯絡詳細資料和聯絡資料歷史紀錄。
歷史資料 您的學歷與文憑證書、工作經歷、犯罪背景史、社群媒體、技能與資歷,以及任何其他背景和披露檢查的結果(若在您的國家開展背景和披露檢查是合法的)。
與就業相關的資料 您目前的薪酬、養老金和福利水平、您正在物色的職位、您對哪些工作領域感興趣、第三方推薦信(如有),以及我們或我們的客戶在對您面試或評估後建立的面試及評估回饋。 
驗證用資料 您的駕駛執照、護照、身分證或其他形式的身分證明以及推薦人的詳細資料。
財務資料 您的銀行分類代碼和帳號,以及稅務相關資訊和信用核查。
多樣化資料 我們可能會以政府通報目的蒐集多樣化資料,其中可能包括種族或民族、宗教或其他類似信仰,以及身體或精神健康狀況,包括與殘障相關的資訊。
技術資料
  • 您的網際網路通訊協定 (IP) 位址、MAC 位址、您的登入資料、瀏覽器類型與版本、時區設定與定位、瀏覽器外掛程式類型與版本、作業系統與平台、手機定位資料以及您用來訪問我們網站和服務的設備上的其他技術資料。

設定檔資料 您用於訪問我們服務的用戶名、與我們向您提供的服務相關的興趣,以及我們從對您的分析和剖析中獲知的您的其他偏好、決定性因素,或對您的其他深入了解。
使用資料

您如何使用和瀏覽我們的網站以及您在我們的網站中瀏覽的內容。 

  • 我們亦可能留存您來訪我們公司時錄製的閉路電視錄像。

營銷資料 您在接收來自我們的第三方和我們的營銷宣傳材料方面的偏好以及您的通訊偏好。
簽證申請資料 您的聯絡和身分資訊、移民史(包括居住地、移民身分和旅行史)、品行披露(包括犯罪、公開披露及其他與符合品行要求相關的資訊)、健康披露以及與符合健康標準相關的資訊。
錄像 如果我們的辦公室內部或附近使用了錄像監視系統,在法律允許的前提下,我們可能會拍攝到您的影像。如果您參加由我們組織的活動,在您給予明確同意的情況下,我們也可能會拍攝您的影像。 

敏感或特殊類別的個人資料——在招聘過程中或在我們運作服務的過程中,我們可能需要蒐集在某些國家被視為敏感或特殊類別的個人資料。當地隱私權法可能要求我們在處理此類個人資料時獲得您的明確同意。如果需要您的明確同意,我們將為您提供一份同意書。如果您沒有收到同意書,而您認為我們留有您的敏感或特殊類別的個人資料,請聯絡我們。

對於華德士集團網站的候選人和用戶,我們還會處理您以下類型的資料:

 

  • 匯總資料,例如用於任何目的之統計或人口統計資料。匯總資料可能來源於您的個人資料,但在法律上不被視為個人資料,因為此類資料不會直接或間接地暴露您的身分。例如,我們可能會匯總您的使用資料,以計算訪問特定網站功能的用戶的百分比。然而,如果我們將匯總資料與您的個人資料結合或連接起來,從而可以直接或間接地識別您的身分,我們會將合併後的資料視為個人資料,並依照本隱私政策妥善使用。
  1. 匿名資料——根據您的個人資料建立的資料,其中您的身分資訊會被移除,令資料使用者無法追踪到您。

人們被視為兒童的年齡因國家而異。我們通常不蒐集 18 歲以下少年兒童的個人資料。

2. 我們如何蒐集個人資料

我們通常會直接向您蒐集您的個人資料。例如,我們會在您做下列事情時蒐集您的個人資料:

  • 與我們面對面地交流,或者透過電話、信函、傳真、電郵或我們的網站與我們打交道時; 

  • 向我們登記時(例如,在招聘會上);

  • 向我們提交任何其他資料(如履歷)時;

  • 接受心理測評或其他評估時;

  • 訂閱職缺提醒電子郵件時; 

  • 訂閱我們的出版物時;

  • 參加我們組織的活動時;

  • 參加競賽、促銷或調查時;及/或

  • 向我們回饋意見時。 

我們還可能透過下列第三方管道來蒐集您的個人資料:

  • 聘用前篩选及背景調查組織(在轄區允許的情況下);

  • 我們的客戶及其第三方供應商;

  • 政府及監管機構,如稅務和社會保障主管當局; 

  • 第三方供應商,包括其他的僱聘服務機構、招聘網站服務供應商、職位聚合網站,以及我們供應鏈中的託管服務提供商。

  • 其他招聘機構;

  • 分析服務供應商(如 Google Analytics)和各類招聘網站;以及

  • 通訊平台,如 Adobe Marketo、Cison 和 PR。  

 

在轄區允許的情況下,我們還可能會從公共來源蒐集您的個人資料,包括:

  • 透過社群媒體網站(如 LinkedIn、Twitter 和 Facebook)了解您的身分和歷史資料;

  • 從公司及商業登記簿或選舉登記簿中了解您的身分和聯絡方式;以及

  • 從專業機構的資質和會員名單中了解您的身分。 

您可以使用 LinkedIn、Facebook 或 Google (「社群媒體帳戶」)帳戶註冊或登入華德士集團的帳戶,從而簡單方便地使用我們的線上服務,而無需在我們的網站專門建立一個帳戶。如果您選擇使用這一功能,我們將依據本政策處理您在您的社群媒體帳戶中的用戶名和主要電郵地址。

Cookies 係一些小的文字資料,儲存在您的個人電腦或行動設備中,由網站伺服器建立。當您造訪華德士集團的網站時,我們會根據您瀏覽器中的 Cookies 設定,透過 Cookies 自動蒐集您的個人資料。您可以透過閱讀我們的 Cookies 政策,了解更多關於 Cookies 的資訊,包括我們如何使用它們,以及您有哪些選擇。您可前往 http://www.allaboutcookies.org/,進一步了解 Cookies 的使用。

3. 我們如何使用個人資料

我們僅在法律允許的情況下使用您的個人資料,下列用途皆須滿足這一要求。 

候選人

我們將蒐集和處理您的個人資料,以便:

  • 向您或為您提供職涯指導、招聘及/或相關的中介服務;

  • 將您的詳細資料與我們認為適合您的職缺相匹配,以評估您是否適合這些職位; 

  • 讓您提交履歷,申請特定職位,或訂閱我們的職缺提醒,以便我們能夠在出現相關職位空缺時通知您;

  • 向客戶傳送您的個人資料,以代表您申請職位;

  • 推動招聘流程的進行(若客戶希望推進您的申請);

  • 履行我們對客戶的合約義務;  

  • 通知您任何相關的產業進展、活動、促銷和競賽,並傳達任何其他的相關資訊;

  • 回答您的詢問或疑問;

  • 進行統計分析;

  • 監測多樣性; 

  • 遵守我們的監管承諾;

  • 尋求或捍衛合法要求;

  • 進行聘任前篩選;

  • 阻止或偵查犯罪(在法律要求我們進行該等監察的情況下);以及 

  • 進一步向您提供您可能感興趣的有關就業市場和機會的資訊。

網站用戶:

我們將蒐集和處理您的個人資料,以便:

  • 改善我們的客戶服務,使我們的運作方式對您更有幫助(包括根據您的要求訂製我們的網站);

  • 讓您了解我們所有業務領域的聘僱服務; 

  • 在您表示願意接收商務通訊材料或已向我們購買產品或服務的情況下,向您傳送商務通訊材料,其中可能包括:

  1. 電子版時事通訊和紙質版時事通訊;
  2. 介紹我們提供的服務和推出的新產品的電子郵件;
  3. 當您的產品或服務到期時提醒您續訂;以及 
  4. 提供參與市場調查的機會。

我們將根據您選擇的偏好聯絡方式,以郵寄、電話、簡訊、電郵或其他電子方式(如透過社群和數碼媒體)與您溝通。我們可能會使用您的網站使用資料,以確保傳送給您的訊息是個人化的,與您相關的。

推薦人:

我們會使用您的個人資料,僅僅是為了對候選人進行背景調查。 

簽證申請者:

我們將蒐集和處理您的個人資料,用於準備和處理您的簽證申請和相關的移民服務。

4. 您的個人資料會與誰分享

根據轄區當地的法律規定,我們可能會將您的個人資料披露給: 

  • 華德士集團旗下的任何公司;

  • 潛在的雇主或聘用者;

  • 其他從事人力資源供應管理的招聘公司或中介機構;

  • 華德士集團的資料處理者; 

  • 聘任前篩选與背景調查組織;

  • 您的推薦人;

  • 您過去的雇主和相關教育機構;

  • 您的專業機構; 

  • 政府及監管機構,如稅務和社會保障主管當局;

  • 第三方供應商,包括其他的僱聘服務機構、招聘網站服務供應商、職位聚合網站,以及我們供應鏈中的託管服務提供商;以及

  • 我們可能選擇向其出售、轉讓或合併我們的部分業務或資產的第三方。另外,我們亦可能尋求收購其他企業或與之合併。如果我們的企業結構發生了變化,任何新的企業所有人皆可以本政策規定的方式使用您的個人資料。

我們不允許我們的第三方服務供應商為其自身目的使用您的個人資料,僅允許他們以特定目的並依循我們的指示處理您的個人資料,其中包括遵守本政策。 

5. 法律依據

在某些國家,當我們擔任資料控制者時,會被要求找到相關法律所規定的法律依據,方可處理您的個人資料。視乎我們與您的關係,如要求這樣做,我們將依據下列的一個或多個法律依據:

法律依據 允許的目的
如果您已同意我們將您的個人資料用於一個或多個允許的目的。

例如:

  • 當您在我們的網站上建立網站帳戶時; 

  • 當法律要求我們取得您的明確同意來處理您的個人資料時;以及 

  • 當您以其他方式向我們給予您的同意時。 

如果我們需要處理您的個人資料以履行法律或監管義務。 

例如: 

  • 依照我們的法律義務開展背景調查;

  • 遵守我們在稅務和財務合規方面的法律及監管要求;

  • 以進行公平機會監測和通告為目的;

  • 與我們的監管機構及其他公共機構合作; 

  • 履行我們根據適用條例和法律所須承擔的任何其他義務;  

如果我們需要處理您的個人資料以履行合約,我們能夠或已經與您簽約。

例如:

  • 如果您正在申請我們的空缺職位,我們將僱用/聘用您;以及

  • 如果您是供應商或外部顧問,我們將與您簽訂協定或履行我們的協定。 

如果處理您的個人資料對於尋求我們的合法商益是必需的,並且您的利益和基本權利不凌駕於這些利益之上。

例如: 

  • 向您提供聘僱服務,並根據客戶的空缺職位要求來評估您的技能;

  • 向您提供營銷材料以幫助您找工作; 

  • 管理投訴和合法要求; 

  • 如果您將被我們僱用/聘用,進行適當的背景調查; 

  • 與華德士集團旗下的公司分享您的個人資料; 

  • 與我們的第三方服務供應商分享您的個人資料;以及 

  • 與我們的潛在雇主及其他客戶(包括我們的 MSP 客戶)分享您的個人資料,他們可以在其組織內提供工作機會。 

如果您想了解我們處理您的個人資料所依據的法律依據,請使用本政策第 13 節提供的聯絡方式與我們聯絡。

6. 資料留存

我們僅會以實現資料蒐集目的所必需的時間為限留存您的個人資料,這些目的包括滿足任何法律、會計或通告的要求。我們認為我們與您的關係是透過許多的角色和任務來支援您的職業生涯。因此,如果我們有理由相信我們將繼續與您保持持續的關係,我們可能會將您的資料保留一段時間,這段時間要長於安排一個職位的時間。  

當不再需要您的個人資料時,我們會適當且安全地處理您的資料。  在確定個人資料的留存期時,我們會考慮以下因素:

  • 個人資料的數量和性質;

  • 資料的敏感性;

  • 未經授權使用或披露個人資料所帶來的潛在損害風險;

  • 我們處理您個人資料的目的;

  • 我們是否可以採用其他方式實現這些目的;以及

  • 相關法律要求。

當我們作為資料處理者,而我們的客戶是資料控制者時,我們將按照客戶規定的留存期限留存您的個人資料。

7. 您的權利 

您在個人資料方面的權利取決於您所在的國家和適用的隱私權法律。這些權利可能包括:

權利 權利描述
被告知的權利 您有權被告知您的個人資料以及處理您個人資料和資訊的詳情,包括在我們將您的個人資料轉移到其蒐集地以外的地區時,用於保護您個人資料的安全保護措施(如適用);
訪問權  您有權訪問您的個人資料,並獲得關於我們如何處理您個人資料的資訊;
糾正權 如果您的個人資料中存在不准確之處,您有權要求予以糾正,包括將不完整的個人資料補充完整;
抹除權 您有權要求抹除您的個人資料,亦稱為「遺忘的權利」。我們不會刪除為災難復原目的而建立的備份檔案中的個人資料,此類檔案不易被訪問; 
限制處理權  您有權要求限制處理您的個人資料,包括要求我們隱藏您的個人資料檔案;
移動、複製或轉移權 您有權將您的個人資料移動、複製或轉移到另一個組織,亦稱為「資料可移植性」;
反對權 您有權反對為某些目的而處理您的個人資料,特別是反對為直接營銷目的或為爭取我們的合法權益而處理您的個人資料;
撤回同意權 您有權撤銷您之前就我們處理您的個人資料而向我們提供的同意或許可,例如為電子營銷目的;
與自動決策相關的權利 若該等自動決策對您有法律效力或對您有重大影響,您擁有與自動決策相關的權利;以及 
投訴權 您有權就您的個人資料處理向我們投訴,或向您所在地區執行信息保護法的監管機構投訴。

如果您希望行使上述任何法律權利,請使用本政策第 13 節中列示的聯絡方式聯絡我們。 

在法律允許的情況下,您可能需要繳納一筆費用方可訪問您的個人資料或行使任何其他可能適用的權利。我們會在執行您的請求前,告知您的請求是否需要收費。

我們還可能要求您提供某些資訊,以幫助我們確認您的身分,確保您有權行使上表中的任何權利,並防止您的個人資料披露給任何無權接收者。 

我們將在法定時限內對所有合法請求作出回應。

8. 技術

我們將始終公正地使用您的個人資料。我們有時會使用技術過濾器將我們收到的工作申請進行分類,並將候選人與特定的職缺相匹配。如果我們在評估您的工作申請時在很大程度上使用了技術工具,我們會告知您這一點。如果您認為還有其他因素需要我們作為您工作申請的一部分加以考慮,請在我們聯絡您時告訴我們。

9. 資料安全

我們以安全的電腦儲存設施和紙質檔案相結合的組合方式保存您的個人資料。

我們對您的個人資料採取了適當的安全保護措施,包括防止未經授權或非法的處理,以及防止意外遺失、銷毀或損壞。

我們採取了適當的技術及組織措施,確保安全水平與未經授權或非法地處理、意外或非法地遺失、銷毀或損壞以及未經授權地訪問(或披露)或損壞您的個人資料可能導致的損害風險相適應,其中包括:

  • 鎖定和安全系統;

  • 加密

  • 用戶名與密碼;

  • 病毒檢測;

  • 稽查程序與定期資料完整性檢查;以及

  • 記錄檔案的轉移。

我們將您個人資料的訪問權限制在那些在業務上有必要了解的僱員、代理人、承包商及其他的第三方。他們須依循我們的指示並在上述訪問控制措施下處理您的個人資料。他們亦有保密的責任。

我們已就安全措施與分享您個人資料的第三方達成了一致,以確保這些第三方對待您個人資料的方式與我們保護您個人資料的方式一致。

我們還制定了處理任何疑似個人資料侵害的程序,並將在法律要求的情況下通知您和任何相關的監管機構。

如果您懷疑您的個人資料遭受了任何濫用、遺失或未經授權的訪問,請立即使用本政策第 13 節中的聯絡方式與我們聯絡。

10. 個人資料儲存與傳輸

  • 源自英國或歐洲經濟區的個人資料(「英國或歐洲經濟區個人資料」)

由於我們業務的全球化性質,我們可能需要將英國和歐洲經濟區的個人資料轉移到英國和歐洲經濟區之外的地區。例如,我們可能會將個人資料傳輸給華德士集團旗下的公司、服務提供商和政府或公共機構,以開展我們的招聘服務並履行我們的法律義務。 

如果我們確實需要將英國和歐洲經濟區的個人資料轉移到英國和歐洲經濟區之外的地區,我們會確保採取適當的保護措施,例如使用經核准的合約協定加以約束,除非適用某些例外情況,或者我們被授權這樣做。我們會依要求向您提供我們所實施的安全保護措施的詳細資訊。

我們、我們的服務提供商及/或我們可能向其披露英國和歐洲經濟區個人資料的第三方可能會將此類資料轉移到英國和歐洲經濟區之外。 

  • 源自英國或歐洲經濟區以外地區的個人資料(「非英國和非歐洲經濟區個人資料」) 

我們蒐集與英國和歐洲經濟區以外之下列國家的個人相關的個人資料:非洲、澳大利亞、巴西、加拿大、智利、中國(包括香港和台灣)、印度、印度尼西亞、日本、馬來西亞、墨西哥、中東、新西蘭、菲律賓、新加坡、南非、韓國、瑞士、泰國、美國和越南。  

由於我們業務的全球化性質,我們可能需要將非英國和非歐洲經濟區的個人資料轉移到資料蒐集地(「原蒐集地」)之外的地區。例如,我們可能會將個人資料傳輸給華德士集團旗下的公司或上述任何國家的潛在國際雇主,以及服務提供商和政府或公共機構,以開展我們的服務並履行我們的法律義務。 

如果我們確實需要將非英國和非歐洲經濟區的個人資料轉移到原蒐集地之外的地區,我們會確保此類轉移依照相關法律規定進行。我們、我們的服務提供商及/或我們可能向其披露非英國和非歐洲經濟區個人資料的第三方可能會將此類資料轉移到原蒐集地之外的地區。  

11. 第三方隱私政策

本政策解釋了華德士集團如何處理您的個人資料。若您是經由社群媒體平台和第三方網站進入華德士集團網站的,您亦須閱讀該等平台和網站的隱私政策。我們鼓勵您在提供您的個人資料之前,閱讀這些網站的隱私政策。

12. 本政策的變更

我們保留不定期變更本政策的權利。如有變更,我們將於變更生效前七天在我們的網站上給予通知。我們可能會在我們認為合理的情況下(例如,為了遵守法律或監管要求),對本政策進行緊急變更。 

13. 如何聯絡我們

如您對我們的隱私保護做法有疑問或意見,或者您想提交一份行使隱私權的請求,請與我們聯絡。您可以:

  • 傳送電子郵件至如下電郵地址: 

非洲及中東地區
dataprotection@robertwalters.com
澳大利亞和新西蘭

ANZPrivacyOfficer@robertwalters.com.au

巴西
DataProtectionBR@RobertWalters.com
歐洲經濟區 (EEA) 和英國 
dataprotection@robertwalters.com or dataprotection@resourcesolutions.com
大中華區和東南亞(印度、印度尼西亞、馬來西亞、菲律賓、泰國、越南)
ContactSEAC@robertwalters.com
日本
privacy@robertwalters.co.jp
新加坡
SingaporeDPOs@robertwalters.com.sg  
韓國
privacy@robertwalters.co.kr
瑞士
dataprotection@robertwalters.com
美國和加拿大
dataprotection@robertwalters.com or dataprotection@resourcesolutions.com
巴西、智利和墨西哥
dataprotectionLATAM@robertwalters.com

 

  • 聯絡我們的資料保護官 (DPO): 

 

Richard Harris

DPO@robertwalters.com

 

  • 聯絡我們的歐盟代表(僅限 RESOURCE SOLUTIONS UK): 

 

Sandy Scott 

eu.representative@robertwalters.com

14. 國家特定資訊 

美國加利福尼亞州

我們對美國加利福尼亞州居民的個人資料(「加州資料」)所進行的資料處理活動目前不在《加州消費者隱私保護法案》(CCPA) 的範圍內。若這種情況隨著時間發生變化,我們將相應地更新本政策。 

敬請放心,我們已經並將繼續確保在處理加州資料時遵循最佳行業慣例。

澳大利亞

如果您認為我們對您的個人資料處理不當,您可以向我們提出投訴。 

  • 我們將在收到您的投訴後給予回執,並在 30 天內作出回應。 

  • 我們將採取適當措施核實投訴以及向我們提供的聯絡方式的真實性。

  • 我們將視需要尋求有關投訴的額外資訊。 

  • 如果投訴可以透過訪問和糾正的程序或其他一些解決方案來解決,我們將向您建議這些可能的解決方案(必要時在保密和無偏見的基礎上做出建議);

  • 如果我們未能在 30 天內回應您的投訴,或者我們無法解決您的投訴,您可以向我們所屬的外部爭議解決計劃或澳大利亞資訊專員辦公室提出投訴。