Field Engineer - Data Centre Support (FS, 24x7 shift)

A leading financial institution seeks a Field Engineer (Data Centre Support) in Hong Kong to ensure reliable enterprise infrastructure operations and support business continuity.

Key responsibilities:

• Deliver 24x7 data centre infrastructure support through a rotating shift and on-call roster, ensuring continuous service availability and operational resilience
• Manage end-to-end data centre operations, including server installations, decommissioning, hardware replacement, cable management, MAC activities, and technology refreshes to maintain reliable infrastructure
• Monitor, maintain, and optimise data centre systems, supporting capacity planning, maximising uptime, and driving operational efficiency through proactive improvements
• Ensure compliance with operational standards, security protocols, and regulatory requirements while maintaining accurate documentation, asset records, configurations, and audit readiness
• Collaborate with internal teams and external vendors to resolve technical issues, share operational insights, and continuously improve data centre processes and service delivery

Candidate profile:

• Hold a Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, with at least 3 years’ experience in data centre operations or field engineering
• Demonstrate hands-on expertise in server installation, decommissioning, hardware replacement, cable management, troubleshooting, and supporting infrastructure changes
• Possess experience managing enterprise data centre environments, including servers, storage, network equipment, PDUs, UPS, cooling systems, and other critical infrastructure
• Apply strong incident management, documentation, organisational, and stakeholder collaboration skills while working effectively with cross-functional teams and external vendors
• Understand operational compliance within regulated environments, with banking or financial services exposure being advantageous, and demonstrate a commitment to continuous learning and service excellence
• Communicate effectively in both Cantonese and English, as proficiency in both languages is required

About this company:

A leading financial institution organisation in Hong Kong provides mission-critical technology infrastructure that supports large-scale business operations. It offers a collaborative and inclusive workplace with continuous learning, supportive leadership, and opportunities to build a long-term career in a high-availability environment.

Keywords: Data Centre Support Engineer, Data Centre Operations, Infrastructure Support, Server & Network Support, Enterprise Data Centre

What’s next:

Build the future of enterprise infrastructure while advancing your data centre engineering career. Apply now!