POS Support (English Speaking, 30K)

You will be responsible for deploying new software solutions, ensuring seamless communication between different systems, and troubleshooting operational technology issues across our POS, delivery platforms, and digital infrastructure. This is a hands-on role that bridges operations, technology vendors, and store teams—requiring someone comfortable discussing technical details with vendors as well as practical workflows with store staff.

Responsibilities:

• Act as the main liaison for third-party software vendors and platform account managers (POS, delivery aggregators, ordering & payment systems, loyalty/CRM tools, etc.)
• Lead the deployment of new software and digital platforms across multiple locations, from initial setup to go-live and user adoption
• Manage and troubleshoot system integrations to ensure accurate data flow between POS, delivery channels, and inventory reporting tools
• Maintain and resolve day-to-day issues within the digital stack, escalating to external vendors when necessary, and following up until issues are resolved
• Ensure menu, pricing, and store information are accurate and consistent across all connected platforms
• Assess new tools and platforms to support business growth, providing proactive recommendations based on operational needs, cost, and integration complexity
• Document processes and systems clearly to promote knowledge sharing and accessibility across the team

Requirments:

• Strong technical aptitude with the ability to quickly learn new software, understand system integrations, and diagnose operational issues
• Excellent interpersonal skills to manage relationships with external vendors and communicate effectively within the team
• Fluency in English, both written and spoken, for regular correspondence with international vendors and partners
• Prior experience managing software vendors, aggregator platforms, or digital tools within retail, food & beverage, or hospitality environments is highly preferred
• Highly organized, capable of managing multiple vendor relationships and projects concurrently
• Independent worker with a proactive approach to problem-solving and end-to-end ownership