IT Business Analyst / Consultant - CRM, DMS, RPA

Join our forward-thinking organisation as a System Analyse and contribute to optimising our enterprise technology landscape. You will work closely with internal teams and external vendors to deliver efficient, saleable solutions that support our organisational goals and improve operational efficiency.

• Lead the deployment of Enterprise Business Applications, including CRM, DMS, and RPA systems.
• Participate in system design, development and implementation with agile methodology
• Manage relationships with IT vendors, overseeing system deployment.
• Collaborate with internal and external parties to ensure smooth production support and issue resolution.
• Prepare documentation and deliver training sessions to facilitate user adoption and system understanding.
• Regularly evaluate system performance, identifying opportunities for optimisation and enhancement.
• Stay informed about emerging technologies and industry best practices to drive continuous improvement

Requirements

• Bachelor's degree in Computer Science or a related discipline.
• Minimum of 4 years' experience in application development, with at least 2 years experience as System Analyst
• Proven experience with CRM/ DMS/ RPA application deployment.
• Hands-on experience supporting applications on Windows and Linux operating systems.
• Tech-savvy with a proactive approach to learning new tools and methodologies.
• Strong analytical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• Flexibility to work outside standard hours as needed to support system operations.
• Experience in Banking/Finance industry is preferred
• Immediately available is highly recommend