Customer Service (Tsuen Wan / Japanese Speaker, 5/days)

An organisation in Hong Kong seeks a highly driven and customer-centric Customer Service Officer to deliver client support and enhance customer experience.

You will enjoy endless growth opportunities and drive the company’s expansion into international markets.

Key responsibilities:

As a Customer Service Officer, you will support international clients, resolve inquiries, and deliver exceptional customer experiences while collaborating with internal teams.

• Provide excellent customer service and maintain good relationships with high-value clients
• Communicate with customers through various channels including email and phone calls
• Collaborate closely with internal parties to promptly resolve customer inquiries
• Handle inbound calls from external customers regarding purchase, repair, or refund inquiries
• Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products
• Assist in ad hoc projects as assigned by the manager

Candidate profile:

To excel in this role, you bring customer service experience, strong interpersonal skills, Japanese and English proficiency, and the ability to support clients with professionalism and empathy.

• Minimum 2 years in customer service position
• Strong proficiency in Japanese (JLPT N1 or N2) is a must
• Good communication and interpersonal skills, with the ability to build strong relationships with international clients
• A positive, friendly and customer-centric attitude
• Excellent communication skills in spoken and written English and Japanese are essential
• Proficient in MS applications (Word, PowerPoint and Excel)

About the company:

A well-established international organisation offers a collaborative environment focused on quality, innovation, and customer excellence. Employees are empowered to grow professionally while contributing to future business success.

Keywords: customer service, Japanese proficiency, client support, international clients, international expansion

What’s next:

Take the next step in your career with an organisation that values growth, collaboration, and excellence. Apply now!