Channel Support Executive / B2B Customer Service (Quarry Bay)

A leading organisation is seeking an enthusiastic and people-centric Channel Support Executive to join the dynamic team.

About the team:

A global leader in all things audio, music, and superior quality technology. Serving 100+ countries worldwide, this US-based audio company is deeply committed to innovation and excellence. With over a century of operations, the Company is continuing to shape the future of audio. Come join the team to be a part of this exciting journey!

About the role:

We are seeking an enthusiastic and people-centric Channel Support Executive to join the dynamic team. In this role, you will play a pivotal part in supporting regional business accounts. You’ll enjoy endless growth opportunities and drive the Company’s global footprint in growing market segments.

Key responsibilities:

• Provide excellent customer service and maintain good relationships with stakeholders in Hong Kong, Taiwan, and South Korea
• Bridge communication between internal and external stakeholders for cross-functional collaboration
• Manage a variety of complex assignments, including case management, credit/debit processing, return resolution, and backorder coordination
• Act as a key point-of-contact for service issues, product inquiries (e.g., returns and claims), and high-value customers
• Ensure orders, deliveries, and product shipments are managed timely and accurately, including management of order backlogs
• Support the sales team in providing b2b customer service and administrative support, such as managing customer complaints, resolving customer enquiries, and handling order processing

Candidate profile:

• Degree holder in Business Studies or related disciplines
• Minimum of 5 years’ experience in customer service and logistics in trading/manufacturing sectors
• Excellent communication skills in spoken and written English and Mandarin is essential
• Strong communication and interpersonal skills with the ability to build strong relationships with international clients
• Proficiency in Microsoft applications, especially Excel. Proficiency and experience in Salesforce and SAP/S4 are an advantage
• A positive, friendly and customer-centric attitude while maintaining a professional approach

About the company:

Keywords: customer, channel, account, logistics, orders, stakeholders, clients, sales, cases, coordination

What's next:

If you are ready to take the next step in your career by joining a globally respected leader in audio technology, apply now!