Operation & CS Officer - FMCG

An exciting opportunity has arisen for a Customer Service and Operations Officer within the fast-moving consumer goods sector, based in Hong Kong. This role offers you the chance to become an integral part of a globally recognised snacking brand that is rapidly expanding its international presence. You will be joining a diverse and ambitious team dedicated to delivering excellence across sales, marketing, forecasting, and supply chain functions.

What you'll do:

• Coordinate the complete order flow for a dedicated portfolio of international distributors, ensuring accuracy and timely processing from order entry through to delivery.
• Serve as the primary point of contact between clients and internal departments, providing prompt responses to queries and proactive solutions to challenges.
• Collaborate closely with planning, warehousing, expedition, and other internal teams to guarantee on-time fulfilment of orders and seamless logistics operations.
• Manage export administration tasks including preparing invoices, handling certificates, maintaining client files, and addressing complaints efficiently.
• Support the sales and marketing teams by communicating with distributors on topics such as packaging requirements, price confirmations, and sales & operations planning updates.
• Monitor and update ERP (SAP) systems accurately to reflect order status, inventory levels, and shipment details for full transparency across the business.
• Facilitate smooth information flow between stakeholders by organising regular updates and ensuring all parties are aligned on key deliverable.
• Identify opportunities for process improvement within customer service operations to enhance efficiency and client satisfaction.
• Assist with the resolution of any issues related to export documentation or logistics by liaising with relevant authorities or partners as needed.
• Contribute positively to team meetings by sharing insights gained from client interactions and supporting colleagues in achieving collective goals.

What you bring:

• A higher vocational education degree or equivalent qualification relevant to business administration or supply chain management is required.
• Demonstrated experience (3-5 years) in a similar customer service or operations role within the FMCG sector or related industries is highly valued.
• Proficiency in export systems and documentation processes is essential for managing international distributor accounts effectively.
• Fluency in English is mandatory due to extensive global client interactions; additional language skills are considered advantageous.
• Strong intercultural communication abilities enable you to work harmoniously with colleagues and partners from diverse backgrounds.
• Hands-on experience using ERP platforms such as SAP alongside advanced knowledge of Microsoft Office tools is necessary for daily operations.
• A collaborative mindset aligned with core values such as teamwork, open dialogue, empathy, and passion is crucial for thriving within this environment.
• Exceptional organisational skills allow you to manage multiple priorities simultaneously without compromising attention to detail or quality standards.
• A solution-oriented approach ensures that you can address challenges constructively while maintaining positive relationships with clients and colleagues alike.