AI adoption reshapes workforce structures in 2026: half of employers use it to optimise headcount

In an era where artificial intelligence (AI) technology continues to advance at an unprecedented pace, companies are racing to leverage its potential in the workplace.

Employers are using AI to optimise processes and redeploy talent into higher-value roles, professionals are responding with proactive upskilling and career planning.

More than half of the employers in Hong Kong have introduced AI in the workplace, with majority of these implementations aimed at optimising headcount, and some plan to implement AI integration.

Read on to find out more about John’s view on how artificial intelligence is reshaping Hong Kong's workforce.

Automation impacts support and IT roles while fuelling demand for AI talent

According to Robert Walters, employers report that functions such as administration and business support, IT and digital transformation, and accounting and finance are most impacted by automation. At the same time, demand is rising for specialists in data science, machine learning, and AI product development.

"Globally, companies are accelerating AI adoption to drive efficiency and innovation. Recent moves by major firms underscore the scale of transformation underway," said John Mullally, Managing Director of Robert Walters Hong Kong.

AI development is accelerating across Hong Kong, supported by government initiatives to position AI as a pillar industry, yet talent shortages and governance gaps remain, making reskilling and strategic workforce planning more critical than ever.

Critical thinking & fact checking matters the most in an AI workforce

Employers believe the most critical skills for an AI-driven workplace go beyond technical know-how. While employers believe machine learning expertise is important, human capabilities such as critical thinking & fact checking, data analysis, creativity, and ethical decision-making are indispensable for interpreting AI outputs, ensuring fairness, and driving innovation. This reflects a shift from transactional tasks to roles that combine technology with judgment and creativity.

On the employee's side, majority of professionals believe AI will positively impact their careers. Only a small percentage of professionals fear job displacement.

"AI is changing the shape of careers, not eliminating them," said John Mullally.

We're seeing fewer roles in some areas, but faster progression for those who adapt and acquire new skills. The future belongs to professionals who combine technical literacy with human-centric capabilities.

AI accelerates skills evolution

Employers in Hong Kong are expecting more than a quarter or up to half of their workforce will need to reskill their employees due to AI. While professionals are already taking steps to future-proof their careers, with some having already pursued AI-related training or researched industries where AI is creating new opportunities, signaling a proactive approach to career development.

However, concerns remain about keeping pace with AI skills due to limited training opportunities, and some professionals cite accountability for AI-driven decisions as a challenge. This underscores the need for employers to invest in structured learning pathways and transparent governance.

"As AI adoption accelerates, companies that invest in reskilling and ethical AI practices will gain a competitive edge in attracting and retaining top talent," said John Mullally. "Technology can improve efficiency, but growth still depends on people. The real challenge for employers is finding the right balance between automation and developing their workforce."

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Request access to our 2026 Salary Survey to benchmark salaries and to find out more about key hiring trends in Hong Kong.