Senior Manager – Training & Development (Retail)

* You will have the opportunity to lead the entire training and development function for a well-established retail business in Hong Kong * The organisation provides flexible working opportunities, ongoing training support * You will work in an inclusive environment with supportive leadership, collaborating with both internal stakeholders and external consultants to deliver impactful learning solutions.

Senior Manager – Training & Development (Retail)

Salary: Competitive and based on experience

Location: Hong Kong

A leading retail organisation in Hong Kong is seeking a Senior Manager for Training and Development to drive the full spectrum of people development initiatives across their business. This role offers you the opportunity to shape the future of training programmes, from planning and delivery to evaluation and digital transformation, all within a supportive and inclusive environment. You will be empowered to design engaging learning solutions that align with corporate values and objectives, while collaborating closely with both internal teams and external consultants. The company is committed to nurturing talent, offering flexible working opportunities, ongoing training, and a culture that values knowledge sharing and personal growth. If you are passionate about developing people, thrive in a communal setting, and want to make a meaningful impact on employee experience, this is your chance to join a dependable team where your expertise will be valued.

What you'll do:

As Senior Manager Training and Development Retail you will play a pivotal role in shaping the learning culture of a prominent retail organisation in Hong Kong.

• Take responsibility for the full spectrum of training and development functions including planning, structuring, budgeting, and logistics for all programmes across the retail business.
• Identify organisational training needs by collaborating with key stakeholders and develop tailored training solutions that reflect corporate vision, mission, values, and strategic objectives.
• Formulate, review, and update policies and procedures related to the Training & Development function to ensure compliance and effectiveness.
• Deliver a variety of soft skills training sessions such as leadership development, management workshops, consultative selling techniques, and customer service excellence.
• Evaluate the effectiveness of various training programmes including Supervisory Training, Corporate Training, Management Training Programme, and recommend improvements based on feedback and data analysis.
• Liaise with external training consultants to organise bespoke training projects that enhance employee engagement and performance.
• Design engaging face-to-face and digital training programmes that cater to diverse learning styles within the retail workforce.
• Develop e-learning content and implement digital learning strategies that support continuous professional development across all levels of staff.
• Oversee learning systems administration including Learning Management System (LMS) operations, reporting on participation rates, completion statistics, and programme outcomes.
• Support corporate events and projects by providing expertise in event management and facilitating relevant training activities.

What you bring:

To excel as Senior Manager Training and Development Retail you should bring extensive experience from large-scale service or retail environments where you have led people development functions at managerial level.

• Degree holder in Training, Human Resource Management, Business Management or related disciplines is required for this position.
• A minimum of 10 years’ solid experience in training within the service or retail industry gained from sizable corporations is essential.
• At least 5 years at managerial level overseeing large-scale people development initiatives is necessary.
• Ability to assume a strategic role while maintaining hands-on involvement in delivering soft skills training programmes such as leadership development is crucial.
• Experience handling corporate events or supporting major organisational projects is highly desirable.
• Excellent communication skills are needed for presenting complex ideas clearly across diverse audiences.
• Outstanding interpersonal abilities are vital for building trustful relationships with colleagues at all levels within the business.
• Proficiency in both spoken and written English as well as Chinese is mandatory for effective cross-cultural communication.
• Presentable demeanour combined with proactive approach ensures successful facilitation of workshops and meetings.
• Analytical mindset enables you to evaluate programme effectiveness using data-driven insights.

What sets this company apart:

This retail organisation stands out for its commitment to nurturing talent through comprehensive training opportunities designed around flexibility and inclusivity. Employees benefit from supportive leadership that prioritises personal growth alongside business success; knowledge sharing is actively encouraged so everyone can learn together.

What's next:

If you are ready to nurture talent within an inclusive retail environment where your expertise will be valued apply now!