Senior Retail Trainer | up to 40K
What sets this company apart: This is an opportunity to join a leading luxury retail multinational corporation that values excellence and innovation. The company offers a competitive salary package with discretionary bonus and provides a collaborative and supportive environment with ample opportunities for career growth.
Senior Retail Trainer - Luxury Retail MNC
Location: Hong Kong
An exciting opportunity has arisen for a dynamic Senior Retail Trainer to join a leading luxury retail multinational corporation. This role offers a unique blend of strategic training design and hands-on coaching in stores, aimed at elevating sales performance, service standards, and product knowledge across the retail network. The successful candidate will have the chance to work with a prestigious brand committed to excellence and innovation.
What you'll do:
- Develop and customize training plans and materials based on global guidelines, adapting them for the local market
- Deliver engaging training sessions in stores, focusing on storytelling, product launches, and cross-selling techniques
- Cultivate a strong service mindset and elevate customer service standards among sales teams
- Observe and analyze business performance, diagnose sales challenges, and identify reasons behind client hesitation to boost conversion rates
- Support CRM performance improvement through targeted training initiatives
What you bring:
- At least 3 - 5 years’ experience in retail training, store management, or frontline retail within luxury, cosmetics, or skincare sectors
- Strong business acumen and commercial mindset with the ability to interpret sales data and CRM metrics
- Excellent presentation and storytelling skills
- Analytical skills to diagnose sales issues and recommend actionable solutions
- Ability to work independently and manage time effectively between office and store environments
About the job
Contract Type: FULL_TIME
Specialism: Human Resources
Focus: Learning & Development
Industry: Human Resources and Personnel
Salary: DB
Workplace Type: On-site
Experience Level: Associate
Language: English - Professional working
Second Language: Chinese - Professional working
Location: Central and Western District
FULL_TIMEJob Reference: ECEU09-016C36E2
Date posted: 29 May 2025
Consultant: Anson Lin
hong-kong human-resources/learning-development 2025-05-29 2025-07-28 human-resources-and-personnel Hong Kong Central and Western District HK Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true