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Senior Retail Trainer | up to 40K

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What sets this company apart: This is an opportunity to join a leading luxury retail multinational corporation that values excellence and innovation. The company offers a competitive salary package with discretionary bonus and provides a collaborative and supportive environment with ample opportunities for career growth.

Senior Retail Trainer - Luxury Retail MNC

Location: Hong Kong

An exciting opportunity has arisen for a dynamic Senior Retail Trainer to join a leading luxury retail multinational corporation. This role offers a unique blend of strategic training design and hands-on coaching in stores, aimed at elevating sales performance, service standards, and product knowledge across the retail network. The successful candidate will have the chance to work with a prestigious brand committed to excellence and innovation.

What you'll do:

  • Develop and customize training plans and materials based on global guidelines, adapting them for the local market
  • Deliver engaging training sessions in stores, focusing on storytelling, product launches, and cross-selling techniques
  • Cultivate a strong service mindset and elevate customer service standards among sales teams
  • Observe and analyze business performance, diagnose sales challenges, and identify reasons behind client hesitation to boost conversion rates
  • Support CRM performance improvement through targeted training initiatives

What you bring:

  • At least 3 - 5 years’ experience in retail training, store management, or frontline retail within luxury, cosmetics, or skincare sectors
  • Strong business acumen and commercial mindset with the ability to interpret sales data and CRM metrics
  • Excellent presentation and storytelling skills
  • Analytical skills to diagnose sales issues and recommend actionable solutions
  • Ability to work independently and manage time effectively between office and store environments

Contract Type: FULL_TIME

Specialism: Human Resources

Focus: Learning & Development

Industry: Human Resources and Personnel

Salary: DB

Workplace Type: On-site

Experience Level: Associate

Language: English - Professional working

Second Language: Chinese - Professional working

Location: Central and Western District

Job Reference: ECEU09-016C36E2

Date posted: 29 May 2025

Consultant: Anson Lin