Chief Operating Officer (Hong Kong & China)

A leading hospitality group seeks a Chief Operating Officer to transform hotel operations across Hong Kong and China, delivering operational excellence, sustainable growth, and enhanced business performance.

Key responsibilities:

• Lead end-to-end operations across a hotel portfolio in Hong Kong and Mainland China, delivering world-class guest experiences while adapting to local market needs
• Own operational P&L performance, driving revenue growth, cost optimisation, and sustainable profitability across the regional portfolio
• Champion digital transformation by implementing AI, automation, and hospitality technologies to enhance operational efficiency and the guest experience
• Drive operational excellence through performance benchmarking, lean practices, and continuous improvement initiatives that strengthen competitiveness
• Partner with property General Managers and corporate leadership to maximise commercial performance, optimise asset value, and achieve strategic business objectives
• Develop and inspire high-performing leadership teams, fostering a culture of accountability, collaboration, innovation, and continuous growth
• Ensure regulatory compliance, strengthen key stakeholder partnerships, and monitor market trends to support long-term business success across Hong Kong and Mainland China

Candidate profile:

• Extensive senior hospitality leadership experience, including managing multi-property hotel portfolios across Hong Kong and Mainland China
• Strong expertise in hotel operations, commercial performance, P&L management, and operational transformation
• Deep understanding of Mainland China's hospitality market, regulatory landscape, and cross-border stakeholder management
• Experience implementing hospitality technologies, including PMS, AI-driven guest solutions, and digital guest platforms
• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline; an MBA is preferred. Fluency in English, Cantonese, and Mandarin is essential
• Outstanding leadership, stakeholder management, and change management skills, with a proven ability to build high-performing teams and drive continuous improvement

About the company:

Join a leading hospitality group renowned for delivering exceptional guest experiences through a diverse portfolio of premium hotels across Asia. Committed to innovation, operational excellence, and people development, the organisation offers a collaborative environment where leaders can shape the future of hospitality and drive meaningful business impact.

Keywords: chief operating officer, hotel operations, hospitality management, multi-property operations, P&L management

What’s next:

Lead the transformation of a premier hospitality portfolio and shape the future of hotel operations across Hong Kong and China. Apply now!