Customer Service Executive - Co-working Space

My client is a large scale co-working space group. They are currently looking for an executive sitting at the front desk to take care of the clients and provide a grade A level of service.

Key Responsibilities:

• Execute move-in and move-out processes for all clients, ensuring a smooth transition.
  
  
• Build strong relationships with members and plan and execute community events by coordinating with internal teams and external parties
  
  
• Support the Center Manager in enhancing operational efficiency, sales performance, and member satisfaction by performing daily tasks and administrative assignments (e.g., data entry and report preparation, etc.)

• Maintain a high level of professionalism at the front desk, addressing the needs and enquires of members and potential clients

• Oversee center operations, including managing meeting room bookings and handling calls and emails in a professional and timely manner

• Conduct daily inspections to ensure the center is sanitized and defect-free, identifying areas for improvement and maintenance
  
  

Requirements:

• Higher Diploma / Degree holder in Real Estatem Hospitality Management, Business Administration or related disciplines

• At least 2 years of customer service experience, preferably in co-working spaces, hotel front desk or club floor with friendly and service-oriented mindset

• Excellent communication and interpersonal skills

• A good team player with a positive attitude and ability to work under pressure

• Fluent in written and spoken English and Chinese, and good command of Putonghua