Head of Workplace Experience & Operations, APAC

Key Responsibilities

Regional Leadership & Strategy

• Define and execute the workplace services strategy across APAC in alignment with global objectives.
• Develop scalable operating models and service standards to support business growth in the region.
• Drive continuous improvement initiatives that enhance workplace efficiency, employee satisfaction and operational excellence.

Team Leadership

• Lead, coach and develop a multi-location team covering workplace operations, front-of-house services and hospitality functions.
• Foster a collaborative, inclusive and high-performance culture across offices.
• Build leadership capability within the team through mentoring and succession planning.

Stakeholder Management

• Serve as the primary liaison between APAC operations and global workplace teams.
• Ensure alignment of regional practices with global standards while recognising local business requirements.
• Partner with senior business leaders and cross-functional stakeholders to deliver workplace initiatives.

Vendor & Service Management

• Develop and manage strategic relationships with external service providers, including catering, cleaning, facilities and hospitality partners.
• Negotiate contracts and oversee vendor performance to ensure high service quality and cost efficiency.
• Drive service excellence through performance measurement and continuous review.

Workplace Expansion & Projects

• Support office expansions, relocations and new site openings across APAC.
• Collaborate with internal teams including Real Estate, Technology, Engineering and Facilities throughout project lifecycles.
• Ensure seamless transitions during workplace transformation initiatives.

Financial & Operational Management

• Manage regional workplace services budgets and forecasts.
• Analyse operational and financial data to support informed decision-making.
• Identify cost optimisation opportunities while maintaining premium service standards.

Employee & Visitor Experience

• Champion a welcoming, engaging and productive workplace environment.
• Ensure employees and visitors consistently experience exceptional service.
• Anticipate evolving workplace needs and implement effective solutions proactively.

Requirements

Experience

• Extensive leadership experience within workplace services, hospitality management, corporate services, facilities operations, office management or a related discipline.
• Proven track record managing multi-site operations across different countries and cultures.
• Experience leading managers and developing geographically dispersed teams.

Leadership

• Strong people leadership skills with the ability to motivate, influence and develop talent.
• Comfortable operating in dynamic, fast-paced environments with evolving priorities.
• Capable of balancing strategic thinking with practical execution.

Commercial & Operational Expertise

• Demonstrated experience managing regional service providers and vendor partnerships.
• Strong commercial awareness and financial management capability.
• Ability to use data and performance metrics to drive operational decisions.

Communication & Collaboration

• Outstanding interpersonal and stakeholder management skills.
• Ability to build trusted relationships across regions and functions.
• Skilled at balancing global priorities with local market needs.

Additional Requirements

• Familiarity with APAC workplace, hospitality or corporate services markets is highly desirable.
• Existing industry network across the region would be advantageous.
• Fluent English communication skills are essential.
• Cantonese and/or Mandarin language capability would be beneficial.
• Willingness to travel regularly across APAC and internationally as required.