Property Manager - Shopping Mall

A property management firm seeks a Property Manager to oversee a major Hong Kong shopping mall, ensuring smooth operations, tenant relations, and compliance.

Key responsibilities:

• Act as Site In-Charge of a major shopping mall and key liaison between landlord, tenants, and service providers
• Oversee full property management to ensure smooth operations, compliance, tenant satisfaction, and asset value enhancement
• Supervise contractors and in-house teams for maintenance, security, cleaning, and service improvements
• Negotiate contracts and monitor vendor performance to ensure operational efficiency and service quality
• Handle tenant enquiries, complaints, and disputes promptly to maintain strong relationships and retention
• Build and maintain relationships with OC, community, government bodies, and partners to support collaboration
• Manage budgets and financial reporting while reviewing and improving operational procedures for efficiency

Candidate profile:

• Degree in Property Management, Facilities Management, or related discipline preferred
• Minimum 8 years’ relevant experience, including at least 3 years in a managerial role
• Professional membership (RPHM/CIH/HKIH) or PMP(T1) preferred
• Strong knowledge of BMO, DMC, tenancy agreements, and related ordinances
• Strong leadership, communication, and problem-solving skills with customer-focused mindset; proficient in English and Chinese

Keywords: shopping mall operations, tenant relations, contractor supervision, regulatory compliance, financial reporting, real estate, property management

For a confidential discussion about this role please contact Heibe Chan via Heibe.chan@robertwalters.com.hk