Head of Credit Control | Global scope

Global HQ organisation seeking a Head of Credit Control to lead finance transformation and elevate credit governance. This role will drive the design and implementation of group-wide policies, strengthen credit risk management, and optimise working capital. Partnering with regional teams, you will enhance processes, systems, and performance to support sustainable global growth.

About the Company

Our client is a globally recognised HQ-led organisation with an extensive international footprint across multiple markets. As part of its ongoing finance transformation programme, the business is strengthening its financial governance, processes, and systems to support scalable and sustainable growth.

About the Role

Reporting to senior finance leadership, the Head of Credit Control will play a critical leadership role in driving the transformation of the credit control function. This includes establishing best-in-class corporate policies, governance frameworks, and operational processes across all regions.

You will lead the global credit control strategy, enhance working capital performance, and ensure robust risk management practices while partnering closely with regional finance teams and key stakeholders.

Key Responsibilities

Strategic Leadership & Transformation

Lead the design and execution of a global credit control transformation roadmap aligned with the organisation’s finance strategy
Establish and standardise credit control policies, procedures, and governance frameworks across all regions
Drive process optimisation, automation, and system enhancements to improve efficiency and scalability
Act as a key contributor to broader finance transformation initiatives

Credit Risk Management

Develop and implement a comprehensive credit risk framework, including credit assessment, approval, and monitoring processes
Set global credit limits and oversee high-risk accounts
Ensure proactive risk mitigation strategies are in place to minimise bad debt exposure

Operational Excellence

Oversee end-to-end credit control operations, including billing, collections, dispute management, and cash application
Drive improvements in cash flow, DSO (Days Sales Outstanding), and working capital performance
Implement KPIs and dashboards to monitor performance across regions

Stakeholder Management

Partner with commercial, sales, legal, and regional finance teams to balance risk and growth objectives
Influence senior stakeholders on credit decisions and policy adherence
Collaborate with external stakeholders including auditors, credit agencies, and insurers

Team Leadership

Build, lead, and develop a high-performing global credit control team
Drive a culture of accountability, continuous improvement, and best practice sharing
Provide coaching and leadership to regional teams to ensure consistency and capability uplift

Governance & Compliance

Ensure compliance with internal policies, regulatory requirements, and audit standards
Strengthen internal controls and ensure adherence to corporate governance frameworks
Lead periodic reviews and updates of credit policies

The Successful Applicant

Experience & Qualifications

Degree in Finance, Accounting, or related discipline (CPA/ACCA or equivalent is required)
Extensive experience in credit control, accounts receivable, or working capital management within a multinational environment
Proven track record in leading finance transformation or process improvement initiatives
Experience managing global teams and operating within a matrix organisation

Skills & Competencies

Strong leadership and stakeholder management skills, with the ability to influence at senior levels
Deep understanding of credit risk management and global best practices
Strategic mindset with strong execution capability
Excellent analytical, problem-solving, and decision-making skills
Experience with ERP systems and digital transformation tools

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