Regional IT Support Officer - Banking (6 Month Contract)

Our client is a well-known European banking group with a strong international presence across Europe and Asia. They are seeking a Regional IT Support Officer to provide end-user support and ensure smooth day-to-day IT operations for regional offices.

Key responsibilities:

• Deliver responsive IT support, resolving hardware, software, network, and application issues to regional users across Asia-Pacific offices.
• Serve as the first point of contact for IT incidents and service requests via ticketing systems, phone, email, and walk-in support.
• Administer Microsoft 365, endpoint devices, user access, and security controls to maintain a secure and efficient technology environment
• Maintain IT infrastructure, including networks, VPN, wireless connectivity, patching, backups, and disaster recovery readiness
• Support cybersecurity, governance, audits, and regulatory compliance through vulnerability management, incident response, and security awareness activities
• Coordinate with vendors and managed service providers to ensure reliable IT services and timely issue resolution
• Support technology projects and process improvements, contributing to system upgrades, cloud initiatives, automation, and IT documentation

Candidate profile:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3+ years' of hands-on IT support experience, preferably within banking environment.
• Strong expertise in Microsoft 365, Windows Server, endpoint management, identity and access management, networking, cloud technologies, and cybersecurity
• Knowledge of IT service management, infrastructure operations, and vendor coordination to support reliable technology services
• Strong problem-solving, communication, and stakeholder management skills, with the ability to work independently and manage competing priorities
• Fluent in English and Cantonese; Microsoft, Azure, ITIL, CISSP, or equivalent certifications are an advantage