Digital Product Management - Customer Experience & Insurance

Lead digital insurance product strategy, delivering customer-centric servicing and claims experiences that drive engagement, adoption and business growth across regional markets.

Job Duties

• Own and drive the digital product strategy and roadmap for customer-facing insurance servicing and claims experiences across multiple markets.
• Lead the design, delivery and continuous enhancement of digital insurance services, ensuring seamless customer journeys across mobile and digital platforms.
• Identify customer pain points, market opportunities and business priorities, translating insights into innovative digital products and features.
• Partner with business, technology, operations, customer experience and market stakeholders to deliver scalable digital solutions that improve customer engagement and retention.
• Prioritise product initiatives, manage product backlogs and ensure effective execution through Agile delivery methodologies.
• Monitor product performance through key metrics, customer feedback and digital adoption data, driving continuous optimisation and measurable business outcomes.
• Champion a customer-centric product culture and promote best practices in product management across regional teams.
• Influence senior stakeholders and market leaders to drive adoption of new digital capabilities and customer service innovations.

Requirements

• Bachelor's degree in Business, Technology, Computer Science or related discipline.
• 10+ years of product management, digital product ownership or digital transformation experience within insurance, financial services or technology environments.
• Proven track record managing customer-facing digital products, particularly in servicing, claims or policyholder experience platforms.
• Strong understanding of insurance operations, customer journeys and digital ecosystem development.
• Experience leading cross-functional teams and collaborating with regional or global stakeholders in a matrix organisation.
• Solid Agile product management expertise with experience delivering mobile and digital platform enhancements.
• Strong analytical, commercial and stakeholder management skills with the ability to influence decision-making at senior leadership level.
• Excellent communication and leadership capabilities with a passion for improving customer experience through digital innovation.