Senior Manager, Retail Technology (POS, SAP) - 95k

Responsibilities

• Lead the management, support, and continuous improvement of retail and customer-facing technology platforms (ecommerce, POS and OMS).
• Ensure the reliability, performance, and scalability of business applications and integrated systems.
• Drive digital transformation initiatives that enhance operational efficiency and customer experience.
• Partner with business stakeholders to identify technology opportunities, define requirements, and deliver innovative solutions.
• Oversee system integration, data consistency, and process optimization across multiple business functions.
• Establish and maintain governance for business-critical data, processes, and technology standards.
• Manage incident, problem, and change processes to ensure service stability and minimize business disruption.
• Define and execute technology roadmaps aligned with strategic business objectives.
• Lead technology enhancement projects, application upgrades, implementations, and transformation initiatives.
• Collaborate with internal teams, external vendors, and service providers to ensure successful project delivery.
• Support testing, deployment, user adoption, and continuous improvement activities.
• Monitor technology trends and recommend solutions that improve business performance and customer engagement.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.
• Minimum 6 years of experience managing retail solution (POS), enterprise applications (SAP HANA), business systems, or digital technology platforms.
• Proven experience leading technology initiatives in retail, consumer, eCommerce, or customer-centric environments.
• Strong understanding of business process design, systems integration, data management, and digital platforms.
• Experience delivering large-scale system enhancements, implementations, or transformation projects.
• Knowledge of application support, service management, incident resolution, and change governance best practices.
• Strong stakeholder management skills with the ability to bridge business and technical teams.
• Experience working with cross-functional teams, external vendors, and implementation partners.
• Excellent analytical, problem-solving, communication, and project management capabilities.
• Ability to operate in a fast-paced environment and manage multiple initiatives simultaneously.
• Knowledge of modern digital commerce, customer engagement, or enterprise technology solutions is advantageous.