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Director (Insurance, Client/Customer Product Development)

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My client is looking for an experienced and dynamic Director to oversee the client centric product development.

Responsibilities:

  • Drive product vision and strategy to meet client-centric goals.
  • Collaborate with stakeholders to align product vision with business and technology strategies.
  • Create and maintain a product roadmap, prioritizing scope based on client impact.
  • Conduct market analysis to identify gaps in client experience.
  • Lead product development and manage squads to deliver on vision.
  • Own user stories and acceptance criteria; assess product value through client metrics.
  • Facilitate release planning and weekly demos.

Requirements:

  • University degree; 15+ years of experience in Insurance or Financial Institutions.
  • Proven track record in client satisfaction and digital journeys.
  • Experience with CRM platforms and digital sales solutions.
  • Strong product development and management skills.
  • Knowledge of insurance products and customer behaviors.
  • Familiarity with DevOps, Agile tools (JIRA, Confluence).
  • Excellent communication and negotiation skills; fluent in English and Cantonese.
  • Certification as Agile Product Owner preferred.

About the job

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Digital Transformation, Project, Product & Change management

Industry: IT

Salary: HKD100,000 - HKD120,000 per month

Workplace Type: On-site

Experience Level: Senior Management

Location: Hong Kong

Job Reference: PA9QLT-C1F866D6

Date posted: 13 March 2025

Consultant: Connie Cheung

Phone number: +852 2103 5320

connie.cheung@robertwalters.com.hk

Connie Cheung

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