POS System Support - F&B - 35k

My client is looking for a CMS & POS System Support to manage and optimize our CMS and POS system operations.

Key Responsibilities

• Serve as the primary point of contact for third-party software vendors and platform account managers (POS, delivery aggregators, ordering & payment systems, loyalty/CRM tools, etc.)
• Lead the rollout of new software and digital platforms, from initial setup through to go-live and adoption
• Manage and problem solve integrations across different platforms to ensure data flows correctly between our POS, delivery channels, and inventory reporting tools.
• Maintain and troubleshoot the digital stack, resolving day-to-day issues quickly, escalating to external vendors when necessary and following through until issues are closed out
• Keep menu, pricing, and store information accurate and consistent across all connected platforms
• Evaluate new tools and platforms as the business grows, providing proactive recommendations based on operational fit, cost, and integration complexity
• Document processes and systems clearly so knowledge is shared and accessible across the team.

Requirements

• Strong technical skills with the ability to learn new software quickly, understand how systems integrate, and diagnose where an operational tool is broken (technical background or experience is a plus, but this is not a developer role).
• Strong interpersonal skills as you'll be managing relationships with multiple external vendors, and need to be a clear, confident communicator internally too.
• Excellent English, written and spoken as you'll be corresponding with international vendors and partners regularly.
• Prior experience managing software vendors, aggregator platforms, or digital tools in a retail, F&B, or hospitality environment is highly preferred
• Highly organized, with the ability to manage multiple vendor relationships and projects at once.
• Comfortable working independently and owning problems end-to-end