Leasing Manager - Accommodation, China market

Key Responsibilities

• Manage the full leasing cycle, from initial enquiry through to booking confirmation and move-in.
• Conduct in-person and virtual property viewings in both Mandarin and English.
• Serve as the primary contact for prospective residents and their families, providing timely and professional support throughout the decision-making process.
• Build and maintain relationships with agency partners, referral channels, and external stakeholders to drive occupancy.
• Proactively follow up on leads and enquiries through WeChat, WhatsApp, email, and phone.
• Guide customers through application, booking, and payment procedures.
• Maintain accurate records within the CRM system and ensure sales pipeline visibility.
• Monitor enquiry trends, conversion rates, and customer feedback to identify opportunities for improvement.
• Support leasing events, open houses, resident engagement initiatives, and peak leasing activities.
• Collaborate closely with operations and marketing teams to ensure a seamless customer experience.

Requirements

• Fluent in both Mandarin and English, with excellent written and verbal communication skills.
• Strong proficiency in Simplified Chinese for customer communications.
• Experience in sales, leasing, hospitality, residential accommodation, property, education services, or other customer-facing industries.
• Comfortable managing customer interactions through WeChat, WhatsApp, and other digital communication channels.
• Proven ability to build relationships, manage objections, and convert enquiries into successful bookings.
• Strong organizational skills and attention to detail in maintaining sales records and CRM systems.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.
• Willingness to work occasional evenings and weekends during peak leasing periods.
• Right to work in Hong Kong.