Key Account Manager - Air Freight, Airline, Air Cargo

A leading aviation organisation seeks a Key Account Manager in Hong Kong to grow air freight and cargo partnerships, drive commercial results, and strengthen key client relationships.

Key responsibilities:

• Support account management activities for APAC A/CMI and designated customers by ensuring seamless operations and scheduling to deliver consistently high-quality service
• Maintain close working relationships with existing commercial partners through regular communication and proactive problem-solving
• Collaborate effectively with other business units to ensure all customer requirements are met in a timely and efficient manner
• Drive continuous improvement programmes focused on customer needs by coordinating both internal resources and external stakeholders
• Generate detailed data reports as required by customers to support their operational and analytical needs, ensuring accuracy and timeliness
• Coordinate with relevant departments for new customer operational start-ups as well as ongoing requirements for both A/CMI and other designated business lines
• Support the operational set-up and execution of new programme placements, ensuring all processes align with company standards
• Work closely with customers and internal teams to deliver value-added initiatives that enhance long-term business partnerships
• Ensure timely advisories and confirmations are sent for A/CMI and long-term programme charters, maintaining clear documentation at all times
• Promote awareness of additional service types among designated customers by providing appropriate points of contact and information

Candidate profile:

• A bachelor’s degree in a related field is preferred, demonstrating your commitment to academic achievement relevant to aviation or business management
• At least 6-8 years’ managerial experience within the aviation industry—ideally gained in the Asia Pacific region—showcasing your depth of sector knowledge
• Candidates with less experience may be considered for an Assistant Manager position, reflecting the organisation’s inclusive approach to talent development
• Proven ability as a dependable team player who collaborates effectively across diverse teams while also guiding others towards shared goals
• Demonstrated capacity to independently manage multiple assignments under tight deadlines without compromising on quality or accuracy
• Fluency in both English and Chinese (spoken and written), enabling you to communicate clearly with regional stakeholders and international colleagues alike
• Advanced proficiency in MS Office applications—including Teams, Word, Excel, and PowerPoint—to support reporting, analysis, and presentations
• Exceptional organisational skills with meticulous attention to detail; you consistently deliver accurate work within agreed timelines
• Strong market knowledge paired with an established professional network within aviation or cargo operations enhances your ability to add value quickly
• Excellent communication and negotiation skills empower you to interact confidently at all levels within the company as well as externally with customers

About this company:

This aviation organisation is recognised for operational excellence, customer-focused solutions, and a strong presence across dynamic regional markets. It offers an inclusive, collaborative workplace with flexible arrangements, development opportunities, and a long-term focus on employee growth and shared success.

Keywords: Air Freight, Key Account Management, Aviation, Cargo Operations, APAC Partnerships

What’s next:

Shape the future of air cargo—drive key partnerships, unlock growth, and make an impact across APAC. Apply now!