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Driving digital transformation with SOW-based talent solutions

Empowering a leading insurer’s digital transformation by delivering niche Machine Learning and Business Analysis talent through tailored project-based contract solutions.

Case study

Our client is a leading multinational provider of insurance and asset management services. With a vast footprint across Asia and Africa, the group is dedicated to cultivating a diverse, digitally-forward workforce to drive its regional growth.

  • Service: Product-based contract
  • Industry: Insurance
  • Size: 15k+ employees
  • Locations: 23+ countries

A full SOW success story

  • 5+

    years of partnership

  • 1 month

    average time-to-fill

  • 40+

    roles delivered

The challenge

As part of their ongoing digital transformation, our client needed to build a robust data and digital capability by hiring niche talent in Machine Learning (ML) and Business Analysis (BA). However, they faced several challenges:

ML talent is highly niche, and the client was working with tight budget limitations, making it difficult to attract top-tier candidates. BA roles required specific domain knowledge, short notice periods, and were project-based contracts without renewal, which made them less attractive to potential candidates.

The solution

We conducted a comprehensive market mapping exercise across insurers, providing accurate salary benchmarks and insights into talent availability. This included comparisons with candidates outside Hong Kong to expand the talent pool. Leveraging our extensive network, we successfully sourced a strong ML Ops candidate from a consulting firm who met both technical requirements and budget constraints.

For BA roles, we tapped into our specialised database of insurance professionals and gained referrals from contractors we had previously placed within the sector. This allowed us to quickly identify high-quality candidates with relevant domain expertise. We ensured all candidates met the client’s requirements for domain knowledge, timeline availability, and contract terms.

Key results

Our focused approach delivered exceptional results:

  • Successfully placed a Data Scientist with ML Ops expertise, addressing one of the most challenging roles in the process.
  • Delivered over 10 Business Analysts across various teams, including digital operations, agency operations, underwriting operations, and finance operations.
  • Enabled the client to meet their project deadlines while staying within budget constraints by providing high-quality contract talent aligned with their specific needs.

 

By combining market intelligence, proactive sourcing strategies, and deep industry expertise, we helped our client build critical data and digital capabilities to support their transformation journey.

 
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Speak to our experts

John Mullally

John Mullally

Managing Director Hong Kong

John has over 15 years of recruitment and general management experience in Hong Kong and Southern China. Currently he serves as the Managing Director for Hong Kong's business.

Vivian Tsang

Vivian Tsang

Tech & Transformation Hong Kong

With over 10 years of experience in tech & transformation recruitment, Vivian currently leads both the permanent and contract technology team for Robert Walters Hong Kong.

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