Assistant Manager, CRM (Luxury Brand/ 6-Month Contract)

A leading luxury retail business seeks an Assistant Manager, CRM to turn customer data into actionable insights, optimise campaign performance, and strengthen customer engagement.

This six-month contract offers the opportunity to influence CRM effectiveness, improve customer retention, and support more connected, insight-led experiences across multiple channels.

Key responsibilities:

• Manage and utilise CRM data to track campaign ROI, analyse customer trends, and turn raw data into actionable business insights
• Continuously improve CRM campaigns using data-driven insights, ensuring data accuracy and consistency across reports
• Consolidate large datasets from multiple systems and sources, measure campaign performance, and optimise communication engagement and effectiveness
• Analyse and report on key CRM metrics, including customer retention, repeat purchase rates, and campaign ROI
• Partner with cross-functional teams to ensure seamless multichannel customer experiences and consistent data capture

Candidate profile:

• At least 4 years’ experience in CRM, database marketing, or client development, preferably within the retail, luxury, or e-commerce sectors
• A bachelor’s degree in Marketing, Business Administration, Data Analytics, or a related field
• A strong analytical mindset, with the ability to interpret data, generate insights, and develop reports
• Strong attention to detail and project management skills, with the ability to manage multiple campaigns simultaneously
• Excellent written communication skills, a high degree of independence, and the resilience to manage a broad scope of responsibilities with minimal supervision

About this company:

An established international luxury brand, recognised for its emphasis on creativity, craftsmanship, and premium customer experiences. The business values meaningful client relationships and personalised engagement, creating opportunities to use customer insights and data-driven marketing to strengthen loyalty and deliver seamless experiences across multiple channels.

Keywords: Assistant Manager CRM, CRM Marketing, Database Marketing, Customer Retention, Customer Engagement Analytics

What’s next:

Ready to turn customer insights into measurable results? Apply now to explore this opportunity!