Payment Operation Officer

A leading financial institution seeks a Payment Operation Officer in Hong Kong to streamline trust-related payment processing, ensuring accuracy, timeliness, and operational excellence.

Key responsibilities:

As a Payment Operation Officer, you will oversee trust-related payment operations, ensuring accuracy, compliance, service excellence, and continuous process improvement.

• Execute accurate and timely trust-related client and trustee payments, maintaining service quality while handling daily operations and ad-hoc reporting
• Collaborate with internal teams, external stakeholders, and Trust Relationship Managers (TRMs) to deliver compliant trust and estate administration and uphold service standards
• Support the Team Head in implementing operational strategies, achieving business goals, and driving efficiency through process enhancements and improved ways of working
• Uphold Group policies and regulatory requirements, maintain a strong compliance culture, and demonstrate resilience in managing multiple priorities without compromising accuracy or quality
• Participate in operational reviews and change initiatives, identify improvement opportunities, actively contribute to speak-up culture, and provide accurate documentation and timely support for audits and regulatory reviews

Candidate profile:

• Degree in Accounting, Finance, Business Administration, or a related field
• Solid understanding of payments, banking operations, and back-office processes
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, with strong English written and verbal communication skills
• Highly organised, detail-oriented, and able to multitask independently and collaboratively while managing multiple priorities under pressure
• Strong interpersonal skills, commitment to regulatory compliance and company policies, and a transformational mindset towards process efficiency and continuous improvement

About this company:

This leading financial institution offers a supportive and inclusive working environment that values collaboration, ethical conduct, and professional development. With a strong focus on compliance, continuous improvement, and employee growth, it encourages open communication and empowers employees to contribute to business success.

Keywords: Payment Operations, Trust Payments, Banking Operations, Regulatory Compliance, Process Improvement

What’s next:

Drive operational excellence and shape the future of trust payment services through accuracy, compliance, and continuous improvement. Apply now!