Customer Service (Type 1 or 2) - Banking

A leading financial institution seeks a Customer Service Specialist in Hong Kong holding an SFC Type 1 or Type 2 licence to manage client onboarding and lifecycle operations, delivering seamless customer experiences while ensuring regulatory compliance.

Key responsibilities:

As a Customer Service Specialist, you will oversee client onboarding, account lifecycle management, and regulatory compliance, ensuring efficient operations and seamless client experiences.

• Manage end-to-end client onboarding and lifecycle operations, including account opening, maintenance, CDD periodic reviews, and client profile updates, ensuring accurate and compliant account management
• Conduct thorough documentation checks and KYC/AML reviews for new and existing clients, covering account applications, tax self-certifications, ID&V documents, and ongoing name-screening alerts in line with internal policies and regulatory requirements
• Serve as the primary client contact for account management, information updates, and online trading platform configurations, while supporting eIPO registrations, external broker account setups, and real-time quote registrations
• Maintain accurate MIS reporting dashboards, coordinate HKSFC-mandated annual assessments and notifications, including Professional Investor status reviews, and support SOP updates to reflect regulatory changes and best practices
• Collaborate with internal stakeholders to streamline operations, resolve complex client issues, support ad hoc projects, and contribute to team knowledge sharing, training, and shared operational goals

Candidate profile:

• Minimum 3 years’ experience in the Hong Kong financial services industry, with a Bachelor’s degree in Business Administration, Finance, or a related discipline
• SFC Type 1 or Type 2 licensing is an advantage, with a solid understanding of individual and corporate KYC/CDD documentation requirements
• Excellent written and spoken English and Chinese, including fluent Mandarin, with strong communication skills to engage effectively with diverse clients
• Customer-centric, self-motivated, and adaptable, with a positive attitude and commitment to learning and evolving regulatory requirements
• Strong team player with the ability to collaborate effectively across departments and contribute proactively to shared team goals

About this company:

This financial services organisation is committed to fostering an inclusive and collaborative workplace where employees are valued and supported in their professional growth. With a focus on continuous learning, knowledge sharing, and collective success, it offers a supportive environment that encourages career development and long-term professional growth.

Keywords: Client Onboarding, KYC/AML, Customer Due Diligence, Banking Operations, Client Lifecycle Management

What’s next:

Ready to elevate client experiences and drive operational excellence in banking? Apply now!