UX Writer, Bank (1-year renewable contract)

Responsibilities

• Create and edit digital content, including UX copy, microcopy, instructional text, and interface content in English, Traditional Chinese, and Simplified Chinese.
• Ensure consistency, clarity, and quality of content across websites, mobile applications, and other digital touchpoints.
• Contribute to content guidelines, writing standards, and tone of voice development.
• Partner with UX designers and researchers to develop content for wireframes, prototypes, and usability testing.
• Participate in user testing and continuously refine content based on user feedback and data insights.
• Perform quality assurance and peer reviews to maintain high content standards.
• Manage multiple projects simultaneously and prioritize deliverables effectively.

Requirements

• Bachelor's degree in Interaction Design, English, Communications, Journalism, or a related discipline.
• 5+ years of copywriting, copy editing, or UX writing experience, preferably within digital products, fintech, or financial services.
• Excellent written English, Traditional Chinese, and Simplified Chinese.
• Ability to simplify complex concepts into concise and intuitive digital content.
• Strong understanding of UX principles, digital design best practices, and customer journeys.
• Proficient in collaborating with designers, researchers, and business stakeholders.
• Comfortable receiving feedback and refining content through an iterative process.
• Familiarity with design and prototyping tools such as Figma, Sketch, Photoshop, or similar platforms.
• Interest in AI and emerging technologies, with a willingness to incorporate new tools into content workflows.
• Strong project management, stakeholder management, and prioritization skills.
• Knowledge of Agile/Scrum methodologies is an advantage.
• Strong portfolio demonstrating digital content, UX writing, or content design capabilities.
• Highly customer-focused with a strong sense of ownership and accountability.