en

Expertise

Our specialist consultants are experts across a range of disciplines, connecting you with the right talent for your permanent, temporary, contract, or interim jobs. Share your requirements and our experts will get in touch.

Submit a vacancy
Expertise

Our specialist consultants are experts across a range of disciplines, connecting you with the right talent for your permanent, temporary, contract, or interim jobs. Share your requirements and our experts will get in touch.

Submit a vacancy
Jobs

Let our industry specialists listen to your aspirations and present your story to the most esteemed organisations in Hong Kong, as we collaborate to write the next chapter of your successful career.

See all jobs
About Robert Walters Hong Kong

Since our establishment in 1997, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Hong Kong

Learn more

Senior Manager, High Net Worth Operations (Life Insurance)

Save job

The role is to support HNW insurance business through policy servicing, case management, and Premium Financing operations. Acts as the key contact for distributors, banks, IBs, and internal stakeholders to resolve complex servicing matters, manage premium financing cases, and support Hong Kong policies.

Responsibilities

  • Oversee end to end processing of HNW policies serving request, including complex legal structures (companies, trusts, partnerships) for international brokers etc.
  • Manage end-to-end policy servicing and case management for complex and escalated requests.
  • Handle Premium Financing operations, including documentation, workflow coordination, and issue resolution.
  • Liaise with banks, financing providers, distributors, and internal stakeholders to ensure smooth case progression.
  • Support onboarding of new Premium Financing partners/platforms and drive process improvement initiatives.
  • Maintain SOPs and participate in operational enhancement projects.

Requirements

  • Degree holder in Business, Insurance, Finance, or related disciplines.
  • At least 7 years of life insurance operations experience, preferably in HNW/UHNW business.
  • Strong exposure to policy servicing, POS case management, and Premium Financing.
  • Experience supporting international brokers is advantageous.
  • Strong stakeholder management, problem-solving, and communication skills.
  • Good understanding of life insurance products, operational controls, and compliance requirements.

Contract Type: Perm

Specialism: Financial Services

Focus: Insurance

Industry: Insurance

Salary: HKD60,000 - HKD75,000 per month

Workplace Type: On-site

Experience Level: Mid Management

Location: Central and Western District

Job Reference: HDX5VL-3CB33469

Date posted: 23 September 2026

Consultant: Melissa Ko