Assistant General Manager, Integrated Service Business

Our client is a well-established E&M company and they are seeking a commercially-driven Team Head to lead a profitable business unit. Reporting to senior leadership, the Assistant General Manager will be responsible for the overall business performance, including P&L management, revenue growth, customer retention, operational excellence, and strategic development.

Key Responsibilities

• Lead the overall performance of the business unit, with full accountability for revenue, profitability, budgets, and business results.
• Develop and execute business strategies to drive sustainable growth across Hong Kong and Macau
• Identify new business opportunities, strategic partnerships, and revenue streams to expand market presence.
• Build and maintain strong relationships with enterprise clients, key stakeholders, and strategic partners.
• Drive customer retention, service excellence, and long-term client satisfaction.
• Lead and develop high-performing teams across sales, customer service, operations, and support functions.
• Champion business transformation initiatives, including process improvements, digitalization, automation, and operational efficiency programs.
• Monitor business performance through KPIs and data-driven decision making to improve productivity and profitability.
• Foster a culture of accountability, collaboration, continuous improvement, and customer-centricity.
• Ensure compliance with corporate governance, risk management, regulatory requirements, and company policies.
  
  

Requirements

• Degree qualified in Business, Engineering, Operations Management, or related disciplines.
• 12+ years of leadership experience with a proven track record in managing sizeable business units or service organisations.
• Demonstrated experience with full P&L ownership, including revenue growth, budgeting, forecasting, and profitability management.
• Strong commercial acumen with experience in business development, account management, contract negotiation, and strategic partnerships.
• Experience leading multi-functional teams across sales, operations, customer service, and support functions.
• Proven ability to drive transformation, process improvement, and organizational change.
• Regional exposure across Hong Kong, Macau, Singapore, or broader Asia Pacific markets is highly preferred.
• Strong stakeholder management and executive communication skills.
• Experience within service-based, technology-enabled, infrastructure, security, telecommunications, engineering, facilities management, or business services sectors will be advantageous.
  
  

To apply online please click the 'Apply' button below, details would be provided based on your background.

For a confidential discussion about this role please contact Heibe Chan via heibe.chan@robertwalters.com.hk.