Senior Manager, Property Management (Residential)

Key Responsibilities

• Lead the overall management and operation of a large-scale residential estate portfolio.
• Develop and implement operational policies, procedures, and service enhancement initiatives.
• Manage and mentor a team of property management professionals, including senior management staff.
• Oversee property management services, vendor performance, contractor management, and compliance matters.
• Collaborate with internal stakeholders including project, facilities, engineering, landscaping, community relations, and commercial teams.
• Build and maintain strong relationships with homeowners, residents, owners' committees, and external stakeholders.
• Handle complex customer issues and provide effective solutions to maintain service excellence.
• Monitor operational budgets, performance indicators, and service standards.
• Support strategic planning and participate in business improvement and organizational initiatives.
• Undertake additional assignments as required by management.

Requirements

• Bachelor's degree in Property Management, Housing Management, Facilities Management, Real Estate, or a related discipline.
• Minimum 15 years of property management experience, with a leadership or senior management capacity.
• Proven track record in managing large-scale, premium residential developments or upscale residential communities.
• Holder of Property Management Practitioner Licence (Tier 1).
• Professional membership of recognized housing or property management institutions is preferred.
• Strong leadership, stakeholder management, and people management skills.
• Excellent problem-solving, communication, and customer relationship management abilities.
• Well-organized with strong operational and strategic planning capabilities.
• Fluent in both written and spoken English and Chinese.
• Proficient in Microsoft Office applications.