Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.
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Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.
We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help companies in Hong Kong meet their needs.
Salary:HKD500,000 - HKD800,000 per annum + good bonus
Workplace Type: No
Location:Central and Western District
FULL_TIME
Consultant:Fiona Fung
Job reference:JNF4KA-D06BA02B
Date posted:17 April 2024
hong-kongtech-transformation/infrastructure2024-04-172024-06-16itKowloonCentral and Western DistrictHKHKD500000800000800000YEARRobert Waltershttps://www.robertwalters.com.hkhttps://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngtrue
An exciting opportunity has arisen for a talented and well-rounded IT expert to help setting up IT infrastructure environment from scratch in shoppoing malls in Hong Kong. The successful candidate will be responsible for overseeing the implementations of IT projects related to mall expansions, renovation and technology upgrades. The ideal candidate will serve as the bridge between vendors and stakeholders to ensure projects status are well reported and communicated across the team.
What you'll do:
As the Manager, you will be responsible for overseeing IT operations and projects within malls in Hong Kong.
Mall Operations Management:
Lead and manage the day-to-day operations of IT support services for shopping malls across the Asia region.
Ensure the smooth functioning of all IT systems and infrastructure within the malls, including network infrastructure, hardware, software, and security systems.
Develop and optimise the routing process to ensure effective escalation and resolution of issues.
Implement strategies to increase First Call Resolution (FCR) rates and enhance customer satisfaction.
Mall Project Management:
Oversee IT projects related to mall expansions, renovations, and technology upgrades, ensuring successful implementation within the defined scope, timeline, and budget.
Collaborate with internal teams, external vendors, and stakeholders to ensure effective project delivery, including requirements gathering, solution design, implementation, and post-implementation support.
Vendor and Contract Management:
Evaluate, select, and manage external vendors and service providers, ensuring delivery of high-quality services within agreed-upon SLAs.
Monitor vendor performance, resolve any issues or escalations, and foster strong vendor relationships.
Budgeting and Cost Management:
Monitor expenses, track project costs, and ensure adherence to budgetary constraints.
What you'll bring:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in IT operations management, preferably within the retail or real estate industry.
Strong knowledge of ITSM processes and best practices (such as ITIL).
Experience in project management, including planning, execution, and stakeholder management.
Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Familiarity with vendor management and contract negotiation.
Proven track record of successfully managing budgets and delivering projects within budgetary constraints.
An exciting opportunity has arisen for a talented network expert to join a stable team in Hong Kong. The successful canddiate will be responsible for managing and supporting network security functrion within the organisation.
Salary:
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Location:
Hong Kong Island
Date posted:
29 April 2024
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Salary:
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Location:
Central and Western District
Date posted:
09 April 2024
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Salary:
HKD500,000 - HKD850,000 per annum + good bonus
Location:
Hong Kong
Date posted:
08 April 2024
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